Fairmont Gold Manager
Fairmont Gold Manager
Posted on :
17-12-2024
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:
- Lead the Fairmont Gold team of Supervisors and Attendants to uphold service excellence across all areas including checkin concierge food & beverage and guest rooms.
- Drive performance toward key KPIs including Fairmont Gold Revenue ADR Honor Bar Sales Labor Management EES Voice of Guest and LQA.
- Review Fairmont Gold reservations to ensure all guest requests are met and expectations exceeded.
- Create and implement new initiatives that enhance the guest experience providing that extra touch guests expect from Fairmont Gold.
- Coordinate exclusive activations in the Fairmont Gold Lounge to create memorable experiences for our guests.
- Provide guests with clear accurate and timely information about attractions dining options special events and other services.
- Address and resolve guest complaints promptly following up to ensure satisfaction.
- Manage Fairmont Gold room inventory including upgrades upsells outoforder rooms sellouts preventative maintenance and special room projects.
- Build a strong working relationship with the Front Office and Housekeeping departments to sell and promote Fairmont Gold within the hotel.
- Collaborate with the Culinary Team to develop the Fairmont Gold Lounge menu manage food costs oversee ordering and ensure presentation quality.
- Lead special projects related to the Fairmont Gold department.
- Monitor and address departmental deficiencies while ensuring adherence to safety and emergency protocols.
- Recruit train coach and guide all team members supporting the Fairmont Gold area to ensure consistent service delivery.
- Manage labor costs and departmental expenses ensuring financial accountability.
- Assist in overseeing other areas of the Front Office as needed.
- Perform other duties as assigned.
Qualifications :
Qualifications:
- A hands on leader with excellent organizational and time management skills.
- Proven ability to balance complimentary objectives guest service colleague engagement and profitability.
- Excellent organizational and written /verbal communications and interpersonal skills.
- A comprehension of hotel revenue management strategies and accounting processes.
- Ability to work a varied work schedule
- An operational knowledge and proficiency in Front Office systems Property Manager Alice Royal Service Manager Word and Excel.
- Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
- Previous experience managing a large hotel department for 3 years.
- A minimum of 2 years in a luxury hotel with front office and concierge experience an asset.
- Diploma or Degree in Hospitality Management is an asset.
- Must be able to inspire a team to achieve the ultimate luxury experience.
- Must have a proven record of exceeding guest expectations and commitment to guest service.
Physical Aspects (include but not limited to)
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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