Remote German-Speaking Customer Support Representative
Remote German-Speaking Customer Support Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Remote/ GermanSpeaking Customer Advisor with relocation option to Sofia
Location: Remote (Only within Bulgaria) / Hybrid Option Available
Language Requirements: Minimum B2 German B2 English
Industry: Sports
Job Description:
We are seeking a passionate and customerfocused GermanSpeaking Customer Advisor to join our dynamic team in the sports industry. This role offers the flexibility of remote work with an option for hybrid work within Bulgaria. As a GermanSpeaking Customer Advisor you will have the opportunity to be part of an innovative company that values excellent customer service and an active lifestyle. Whether youre working from home or in the office youll be supporting customers in German and English ensuring a seamless experience for everyone who interacts with our brand.
The ideal candidate will be fluent in German (minimum B2 level) and have proficiency in English (B2 level). Previous experience in customer service or the sports industry is beneficial but not mandatory. We provide full training and support to help you excel in this role and all necessary equipment will be provided by the company. We offer a competitive salary comprehensive health and life insurance and opportunities for career growth.
Key Responsibilities:
- Customer Support: Deliver exceptional service to our Germanspeaking customers via email phone live chat and other communication channels. Provide guidance on product features order details shipping returns and general inquiries related to the sports products and services we offer.
- Problem Solving: Address and resolve customer issues or complaints in a professional empathetic and timely manner. Ensure customers feel heard and valued aiming to turn every interaction into a positive experience.
- Product Knowledge: Provide accurate and comprehensive information about our sports products including their specifications usage availability and promotions. Help customers make informed decisions by understanding their needs and offering tailored recommendations.
- Order Assistance: Support customers with order tracking modifications cancellations and issues related to payments and deliveries. Ensure that all customer queries are addressed efficiently.
- Customer Feedback: Actively seek and collect feedback from customers regarding their experiences product preferences and service satisfaction. Share insights with the team to help improve products processes and the overall customer experience.
- Documentation & Reporting: Maintain clear and detailed records of all customer interactions in the company CRM system. Ensure that followups and issue resolutions are tracked and communicated to relevant teams.
- Collaboration: Work closely with other departments such as logistics marketing and sales to resolve customer issues and ensure a smooth endtoend customer journey.
- Continuous Learning: Stay uptodate with product updates promotions and industry trends. Participate in training and development programs to improve your skills and knowledge about the sports industry and customer service best practices.
Skills & Requirements:
- Language Proficiency:
- German (minimum B2 level written and spoken)
- English (minimum B2 level written and spoken)
- Excellent communication skills with the ability to engage and assist customers in a friendly professional manner.
- Experience:
- Previous customer service experience is a plus but not required
- An interest or background in the sports industry is an advantage but not mandatory.
- Technical Skills:
- Familiarity with customer service platforms CRM systems and communication tools is beneficial
- Ability to quickly learn and adapt to new technologies and systems.
- ProblemSolving Skills:
- Strong problemsolving abilities with the capacity to resolve customer issues efficiently and effectively
- Ability to maintain composure under pressure and handle challenging situations with professionalism.
- SelfMotivation & Independence:
- Ability to work independently in a remote or hybrid setting
- Strong time management and organizational skills to meet customer service targets and deadlines.
- TeamOriented:
- Collaborative mindset with a focus on teamwork supporting colleagues and achieving common goals.
- Attention to Detail:
- Ability to handle customer requests accurately and efficiently with a focus on delivering highquality service.
What We Offer:
- Competitive Salary: We offer an attractive and competitive salary that reflects your skills experience and dedication.
- Health & Life Insurance: Comprehensive health and life insurance to ensure your wellbeing and peace of mind.
- Career Growth & Development: We provide clear opportunities for career progression. You will have access to training mentorship and a supportive environment to develop both professionally and personally.
- Remote Work Flexibility: This is a remote role but if you prefer a hybrid setup you can work parttime from our office in Bulgaria giving you the flexibility to choose the best work environment for you.
- Company Equipment: All necessary equipment including a laptop headset and other tools will be provided by the company to ensure you have everything you need to perform your job efficiently and effectively.
- Dynamic and Supportive Team: You will be part of a vibrant diverse team of professionals who share a passion for sports and customer service. Collaboration and teamwork are at the heart of everything we do.
- Positive Work Culture: We prioritize a healthy inclusive and supportive work environment where employees are valued encouraged and empowered to contribute their best work.
- WorkLife Balance: Enjoy the flexibility of working from home or in the office allowing you to maintain a healthy worklife balance.
How to Apply:
If you are a customeroriented individual with a passion for sports and strong communication skills in German and English we would love to hear from you! To apply please submit your CV and a cover letter highlighting your relevant experience language skills and enthusiasm for the role. We look forward to welcoming you to our team!
Note: This position is remote but available only to individuals residing in Bulgaria. We are an equalopportunity employer and encourage applicants from diverse backgrounds to apply.
Employment Type
Full Time
