German-Speaking Customer Service Representative with relocation
German-Speaking Customer Service Representative with relocation
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Job Description
Job Title: GermanSpeaking Customer Service Representative with relocation
Location: Remote (Within Bulgaria Only) / Hybrid Option / Relocation to Sofia Available
Language Requirements: B2 German and B2 English
Industry: Sports
Position Overview:
We are searching for a motivated GermanSpeaking Customer Service Representative to join our team in the sports sector. This position offers the flexibility to work remotely from anywhere within Bulgaria or you can choose a hybrid model that allows a mix of home and officebased work. Alternatively there is also the opportunity for relocation to Sofia if you prefer working in an office environment. In this role you will be assisting our Germanspeaking customers with inquiries about our sportsrelated products and services. While previous experience in customer service or the sports industry is a plus it is not essential. We offer comprehensive training provide all the equipment you need and ensure you have the support to succeed. Along with a competitive salary we offer health and life insurance career advancement potential and more.
Key Responsibilities:
- Customer Support: Provide exceptional service across multiple communication channels including phone email and live chat. Assist customers with product details order inquiries shipping returns and other aspects of our sports products and services.
- Issue Resolution: Handle and resolve customer complaints and issues promptly and professionally ensuring a positive experience and customer satisfaction.
- Product Expertise: Offer detailed information about our sports products helping customers understand features availability and promotions. Provide tailored advice to help them make informed purchasing decisions.
- Order Management: Assist customers with tracking orders making modifications cancellations and addressing any paymentrelated questions. Ensure all orderrelated matters are processed smoothly.
- Feedback Collection: Actively gather customer feedback on their experiences and suggest improvements based on their insights contributing to enhancing our products and services.
- Record Keeping: Maintain accurate records of all customer interactions in the CRM system ensuring that all issues and followups are clearly documented.
- CrossDepartment Cooperation: Work closely with various teams such as logistics marketing and sales to address customer inquiries and ensure a seamless experience.
- Continuous Learning: Stay informed about new product developments industry trends and company updates. Engage in regular training to continually enhance your customer service skills.
Required Skills & Qualifications:
- Language Skills:
- Proficient in German at a B2 level (both written and spoken)
- Proficient in English at a B2 level (both written and spoken)
- Excellent communication skills with the ability to engage with customers professionally and clearly.
- Experience:
- Previous experience in customer service is beneficial but not required
- A passion for or background in the sports industry is an advantage but not a must.
- Technical Skills:
- Familiarity with customer service software and CRM platforms is a plus though not required
- Quick to learn new systems and technologies.
- ProblemSolving Ability:
- Strong problemsolving skills to efficiently address and resolve customer issues
- Ability to handle complex situations in a calm and professional manner.
- SelfDriven:
- Comfortable working independently in a remote or hybrid environment
- Strong organizational and time management abilities.
- Team Player:
- Collaborative and supportive of team goals and efforts
- Willingness to help colleagues and contribute to a positive team dynamic.
- Attention to Detail:
- Meticulous attention to detail to ensure accurate processing of customer orders and requests.
What We Offer:
- Competitive Pay: A salary package that reflects your skills experience and the value you bring to the company.
- Health & Life Insurance: Full health and life insurance coverage to ensure your wellbeing and peace of mind.
- Career Progression: Opportunities for professional growth and career advancement in a rapidly growing industry with access to training and development programs.
- Flexibility: Work remotely from anywhere in Bulgaria with the option for a hybrid work setup. If you prefer you may also choose to relocate to Sofia and work in an office environment.
- Company Equipment: We provide all the necessary tools including a laptop headset and any other equipment required to perform your role efficiently whether working from home or in the office.
- Collaborative Culture: Be part of a dynamic and supportive team that shares a passion for sports and exceptional customer service. Our work culture is collaborative inclusive and focused on mutual success.
- WorkLife Balance: We understand the importance of balancing work with personal life and we provide flexible working arrangements to support this.
How to Apply:
If you are enthusiastic about customer service fluent in German and English and have a passion for sports we would love to hear from you! To apply please submit your CV and a cover letter highlighting your experience language proficiency and why youre excited about this role. We look forward to having you join our team!
Employment Type
Full Time
