RemoteHybrid Portuguese-Speaking Customer Advisor

Job Title: Remote/Hybrid PortugueseSpeaking Customer Advisor (Sports Industry)
Location: Remote (Only within Bulgaria) / Hybrid Option Available / Relocation to Sofia Available
Language Requirements: Minimum B2 Portuguese B2 English
Industry: Sports

Position Overview:
We are looking for a PortugueseSpeaking Customer Advisor to join our growing team in the sports industry. This is a remote position available exclusively for individuals based in Bulgaria. If you prefer a combination of working from home and in the office a hybrid work model is also an option. Additionally there is the opportunity for relocation to Sofia if you prefer to work in a physical office environment. In this role you will assist customers in both Portuguese and English answering questions and resolving issues related to our sports products and services. Previous experience in customer service or the sports industry is beneficial but not a requirement. We provide all necessary equipment and comprehensive training to ensure your success. Along with a competitive salary we offer health and life insurance career development opportunities and more.

Key Responsibilities:

• Customer Support: Provide excellent customer service to Portuguesespeaking customers via phone email live chat and other channels. Assist with inquiries regarding our sports products orders shipping returns and other customer needs.
• Problem Solving: Handle customer complaints and issues professionally and efficiently working to resolve problems and ensure satisfaction. Strive to turn negative experiences into positive outcomes for customers.
• Product Knowledge: Maintain a deep understanding of our sports products and services. Provide accurate and helpful information to customers regarding product details availability features and promotions.
• Order Management: Help customers with various aspects of order management including tracking modifications cancellations and paymentrelated inquiries. Ensure seamless and efficient order processing.
• Customer Feedback: Gather and document customer feedback regarding their experience with our products and services. Provide insights to help improve the overall customer experience and product offerings.
• Record Keeping: Maintain accurate and uptodate records of customer interactions in the CRM system ensuring proper followups and documentation of all communication.
• Collaboration: Work closely with other departments such as logistics marketing and sales to ensure that customer needs are addressed quickly and effectively. Foster a collaborative approach to customer service and companywide goals.
• Ongoing Learning: Continuously expand your knowledge of product updates industry trends and company processes. Participate in training sessions to enhance your skills and provide the best possible service.

Required Skills & Qualifications:

• Language Skills:
  • Proficient in Portuguese at a B2 level (both written and spoken)
  • Proficient in English at a B2 level (both written and spoken)
  • Excellent communication skills with the ability to engage customers in a clear friendly and professional manner.
• Experience:
  • Previous experience in customer service is a plus but not mandatory
  • An interest in or familiarity with the sports industry is advantageous but not a requirement.
• Technical Skills:
  • Experience with customer service platforms or CRM systems is a plus but not essential
  • Ability to quickly learn and navigate new systems and software tools.
• ProblemSolving Skills:
  • Strong ability to handle customer inquiries issues and complaints with professionalism and efficiency
  • Capable of troubleshooting and resolving problems in a calm and effective manner.
• SelfMotivation:
  • Ability to work independently in a remote or hybrid environment
  • Strong timemanagement and organizational skills.
• Team Collaboration:
  • A team player with the ability to work collaboratively with colleagues across various departments
  • Willingness to support other team members to achieve common goals.
• Attention to Detail:
  • Meticulous attention to detail to ensure accurate handling of orders customer inquiries and service records.

What We Offer:

• Competitive Salary: A salary package that reflects your skills experience and contributions to the team.
• Health & Life Insurance: Comprehensive health and life insurance plans to take care of your wellbeing.
• Career Development: Clear opportunities for professional growth and career progression. Access to training programs that will help you advance in your career within the sports industry.
• Remote & Hybrid Flexibility: Work remotely from anywhere within Bulgaria with the option to choose a hybrid work setup. If you prefer to work in an office you have the opportunity for relocation to Sofia where you will be part of a dynamic and collaborative team.
• Company Equipment: All the tools and equipment you need to succeed in your role including a laptop headset and other necessary technology will be provided by the company.
• Collaborative Environment: Be part of a supportive and inclusive team that shares your passion for sports and customer service. We value collaboration and teamwork across all departments.
• WorkLife Balance: Enjoy a healthy worklife balance with flexible working hours and a focus on wellbeing.

How to Apply:
If you are passionate about delivering excellent customer service fluent in Portuguese and English and have an interest in the sports industry we would love to hear from you. To apply please submit your CV and a cover letter detailing your language proficiency relevant experience and why youre excited about joining our team. We look forward to welcoming you aboard!