Developer - KSSOW 25019 ServiceNow Developer

JOB DESCRIPTION:

This new ServiceNow Low/Pro Code Platform Software Application Developer works alone or on a designated team producing missioncritical and/or ancillary software applications for a specific State Agency. The development workflow is using the latest industry leading SAFe Agile development methodology. The position is within the Division of Technology Services (DTS) Application Development field unit which serves the Utah Department of Corrections (UDC) It also serves the Board of Pardons and Parole (BOPP).

This is a new position being created to lay the foundation for the adoption and use of the ServiceNow Low Code Now Platform for developing applications. This contract SN Developer serving as an augmented resource will be a key contributor in four areas:

A. Establishing the SN platform development technical environment and procedures.

B. Integrating and following the enterprise level SN Platform Governance structure with the units Software Development Methodology (SDM).

C. Perform SN Platform Low/Pro coding work itself for approved development projects.

D. Provide mentoring as assigned with inhouse development staff on the new platform.

The position is equivalent to the states classified IT Analyst III/Developer at an expertlevel lead position that may also mentor other programmers. This position requires advanced knowledge skills abilities and experience with the platform application coding generally technical environments development tools and typical application development processes.

The SN Developer may perform assignments either as a stand alone project or as a project integrated with the work of a designated Agile Team.

Primary Duties:

• Member of assigned Agile Development Team(s):
  • Participate in planning sessions to coordinate on development requirements
  • Participate in other meetings to address and report on development activities
  • Assess specifications and provide time estimates to complete assignments
  • Follow the Software Development Methodology (SDM) processes and

detailed requirements

• • Use development tracking software to collaborate and document development assignments
  • Address and enforce screen and other standards in development work.

• • Fulfill the Developer duties on assigned product epics/features/stories
  • Assist other Developers as needed to help meet Team goals and deadlines
  • Provide feedback on common or unique challenges found in development
  • Prioritize assignments and work flow to meet established deadlines.
  • Work effectively with Information Analysts Database Administrators System Administrators Internal Testers Business Analysts Project Managers external technical partners and DTS Enterprise experts.

• Developer Duties:
  • Follow the Enterprise proscribed Governance process for the assignment and reporting of SN Platform projects.
  • Follow the Unit SDM for the development steps in the process
  • Use the tracking software to document the development activities and results (JIRA)
  • Use the tracking software to coordinate and assign issues with others
  • Participate/perform analysis and design activities for requirements specifications workflow and user interface designs on assigned projects
  • Perform coding tasks on application screens and their internal technical functions to ensure all the specific defined requirements have been met
  • Coding work includes:
    • Low Code configuration and tuning
    • Pro Code customization when required and
    • Integration configuration
  • * Perform coding tasks on other technical assignments (see list below)
  • Ensure products delivered meet standards when required
  • Ensure products delivered return the correct data
  • Ensure products delivered meet security requirements
  • Ensure related screens still function correctly
  • Ensure products delivered are complete and accurate
  • Prepare test scenarios and data and pretest product to be delivered

o Meet acceptable thresholds for the return of failed products from testing

• • Provide detailed information to Testers on delivered products.
  • * Other Technical assignments mentioned above:
    • system functionalities
    • algorithmic calculations
    • notifications
    • database connections
    • intermodular microservices
    • API web services
    • other bidirectional interfaces with other systems
    • websites
    • web forms and reports
    • cron schedules
    • security protocols and mechanisms
    • authentication and access elements
    • configuration management activities
    • system builds merges and refreshes
    • ongoing technical maintenance and debt resolutions
    • version controls and protections
    • Mobile Device applications Interfaces application versions.
    • Emerging technologies.

• Other Duties:
  • Assist the Developers Group to develop and improve technical expertise methodologies and procedures
  • Participate in assigned Committees
  • Develop an institutional knowledge of agency policies and operations.
  • Make recommendations when appropriate as feedback to business and

technical staff on application design and function.

• • Keep abreast of emerging technologies tools and methods and expand and perfect technical skills and creative abilities.

Required Knowledge/Skills/Abilities/Experience:

• Principles theories and practices of computer science
• Concepts of computer hardware operation and application development
• Concepts of computer screens pages features functions and coding concepts
• Computer relational and other databases and database analysis software
• Learn and use automated software applications
• Understand project definitions scope objectives business work flow processes

and diagrams application and database requirements business functional

specifications design and technical specifications business and technical

standards documents test case scenarios and other analysis and design tasks

and reports

• Use logic to analyze or identify underlying principles reasons or facts

associated with information or data to draw conclusions

• Find and collect information from data sources
• Use computer software programs to store data retrieve stored data analyze

retrieved data and arrange results in a presentable format

• Review and analyze data summarize report findings interpret results and make

recommendations

• Identify problems or potential problem areas and recommend solutions
• Evaluate information against a set of standards
• Gather and document business requirements
• Define and document standards for use and operation of software.
• Convert standards user specifications and requirements into design plans
• Develop test cases to evaluate the success of both software upgrades and modifications
• Test applications using standard methodologies and techniques
• Validate applications for requirements quality responsiveness performance accessibility data integrity functionality user acceptance
• Ensure products comply with regulations policies procedures operational

practices

• Prepare software documentation for future reference and maintenance

needs

• Anticipate the impact that new or modified software will have on existing standards and systems.
• Plan organize prioritize workload in order to accomplish tasks and meet deadlines
• Deal with people in a manner which shows sensitivity tact and

professionalism

• Work effectively with a work group or team to complete tasks
• Build Team spirit and cohesiveness
• Organize chair facilitate and document meetings with users and technical
• staff
• Prepare and present technical training and mentoring to other staff
• Communicate information and ideas clearly and concisely orally; and

understand information presented orally.

• Communicate information and ideas clearly and concisely in writing; and read

and understand information presented in writing.

• Help customers identify better ways to utilize a systems capabilities

Special considerations

• Length of time with direct work experience employed as a programmer developing and maintaining computer software applications and programs using the ServiceNow Low Code / Pro Code Platform development tool(s).
• Direct participation as a principle developer on projects building or maintaining missioncritical applications for a medium to large size private or public organizations (i.e 1000 or more employees).
• Training and experience with development methods and approaches to application security specifically with low code / pro code platforms.
• Academic qualifications in the computer science field.

The DTS / UDC BOPP Unit provides support on the following applications:

The UDC depends heavily on major missioncritical software applications

for its direct operational and information needs. The UDC is responsible for all aspects

of adult criminal offender management from Court referrals and sentencing

investigations through prison admission and management education and treatment

release preparation supervision on probation and parole and many administrative and

support processes. The main system being supported is OTRACK (Offender Tracking). Its sub modules include: Prison Operations Adult Probation and Parole Community Correctional Centers Offender Programming and the Board of Pardons and Parole. It interfaces with UDOCA for Document Management. The Staff Information System Volunteer Tracking and other minor webbased administrative applications are also supported. There are Public and Internal Web Sites for the UDC and Utah Correctional

Industries. There are numerous data service interfaces with external law enforcement

and other allied agencies. There are initiatives planned for development and access for

the use of mobile devices and other emerging technologies. Application security issues

and initiatives are part of all development work.

The SN Developer will be a new role inventing the use of this technical platform to branch out into creating functional units to attach to OTRACK which is being migrated to a new database cloud environment and UX upgrade. And to jump start the provision of low code products for multiple waiting apps across the agencies.

Oversight:

An IT Manager on the unit provides contract oversight and performance monitoring. For work assignments the SN Developer works under the leadership of a Scrum Master or Project Manager. Together with the other Developers they form a Developers Group led by a Lead Developer. All of the units DevOps Teams are part of a larger organization called the Agile Release Train (ART) led by a Release Train engineer (RTE).