Triage and Research Officer
Triage and Research Officer
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Job Description
We are working closely alongside a Local Authority in Havering to assist with the appointment of a Triage and Research Officer on a 5month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 17.04 21.22 per hour
Responsibilities:
- Receive and triage written and verbal service complaints notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.
- As the above for Information Access Subject Access and EIRs.
- Risk assess complaints and requests for information to support informed decision making; ensuring those identified as high risk and/or high complexity are prioritised as most urgent.
- Utilise statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.
- Help and where appropriate make referrals for individuals making an enquiry with the authority.
Qualifications:
- 5 GCSEs (grade C or above) or equivalent.
- Appropriate Customer Services qualification or relevant experience.
- Experience of maintaining records in a structured and systemic manner.
- Experience of monitoring and reviewing all types of customer enquiries in a complex organisation/or local authority.
- Proven experience of working effectively with diverse stakeholders and levels within an organisation to understand their needs and achieve objectives influence and persuade.
- Experience of providing advice negotiating and liaising with members of the public in sometimes challenging circumstances as well as other professionals and staff.
- Experience of case load management with a focus on quality and timely approaches to deliver within target.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1366312
Employment Type
Full Time
