Vendor Manager
Vendor Manager
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Answer ACD calls related to technical issues of the users ranging from local desktop
to applications and AV requirements. Respond to email and SRS requests for audio
conference bookings.
Act as conference operator for high profile calls.
First line trouble shooting if problems are reported using diagnostic techniques.
Translate user requirements to system for event execution.
Resolve booking issues and ensure latest information is made available for event
setup.
Remote setup and tear down of Audio Visual events including VCs as per the user
requirements.
Supporting the client in the use of AV Systems.
Supporting Video Conferencing calls.
Liaising with stakeholders to ensure successful execution of events
Coordinate preventative maintenance to AV equipment.
Troubleshoot AV / Event related issues during set up or during the actual call as and
when it arises
Escalation when problems persist.
Promote and adhere to the Companys policy and procedures.
Running metric reports.
Any other responsibilities as requested by the lead and / or any designated member
from the team
Should be flexible to work in any of the 24 x 7 shift.
Answer ACD calls related to technical issues of the users ranging from local desktop
to applications and AV requirements. Respond to email and SRS requests for audio
conference bookings.
Act as conference operator for high profile calls.
First line trouble shooting if problems are reported using diagnostic techniques.
Translate user requirements to system for event execution.
Resolve booking issues and ensure latest information is made available for event
setup.
Remote setup and tear down of Audio Visual events including VCs as per the user
requirements.
Supporting the client in the use of AV Systems.
Supporting Video Conferencing calls.
Liaising with stakeholders to ensure successful execution of events
Coordinate preventative maintenance to AV equipment.
Troubleshoot AV / Event related issues during set up or during the actual call as and
when it arises
Escalation when problems persist.
Promote and adhere to the Companys policy and procedures.
Running metric reports.
Any other responsibilities as requested by the lead and / or any designated member
from the team
Should be flexible to work in any of the 24 x 7 shift.
Required
AUDIO VISUAL
FIRST LINE
VENDOR MANAGEMENT
VIDEO CONFERENCING
ACD
AUDIO VISUAL
FIRST LINE
VENDOR MANAGEMENT
VIDEO CONFERENCING
ACD
Additional Skillsets
MAINTENANCE
TRANSLATE
MAINTENANCE
TRANSLATE
Employment Type
Full Time
Key Skills
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