Systems Engineer III

Job Description:

As part of the Application Recovery Team (ART) this position supports monitoring for Digital Channels Production environments Application Health Distributed system support in Unix/Linux Windows Virtual (VMWare HyperV) Middleware and AWS Cloud environments.

• Responsible for monitoring day to day application performance and availability all aspects of united.com systems performance and analysis of alerts from various tools and restoration of services.
• Familiarity with standard concepts practices and procedures within IT Operational Support.
• Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident followups.
• Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.
• Being able to correlate events from various tools to assess appropriate level of impact.
• Responsible for providing day to day support for Application recovery and availability Digital Channels System Administration via proactive monitoring for Windows and UNIX/Linux (HPUX AIX Solaris Linux) environments.
• Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Cloud Virtualization Middleware Database Storage and Backup areas.
• Troubleshooting and familiarity with various Middleware components (Messaging technology Weblogic Websphere DataPower) is essential.
• Strong knowledge of Enterprise Monitoring Tools such as Dynatrace Datadog AppDynamics Big Panda SCOM and LogicMonitor is critical.
• Familiarity with Incident Ticketing System (ServiceNow) is a plus.
• Responding to alerts from the enterprise monitoring tools automation and escalation from IT Service Desk.
• Work with crossfunctional teams throughout IT to isolate and resolve unplanned outages.

Top 4 skill sets required for this role:

• System administrator (Linux/Windows)
• Eyes on glass monitoring experience
• AWS experience
• enterprise monitoring experience (including Application Performance Monitoring)
• DYNATRACE MONITORING EXPERIENCE HUGE PLUS!!!!!

Skills:

• Strong working knowledge of ITIL Service Management is required.
• Be able to follow Change Incident and Problem Management activities.
• Solid verbal and written communication with other technical teams and the business.
• Able to work well with Application support DevOps Digital Operations Center Server Operations Network Operations Middleware and Database Support teams (onshore & offshore) being able to respond to user reported issues.
• Proactively identify any issues with application functionality abnormalities in digital channel performance server hardware and software to ensure stability and availability 24X7X365.
• Ensure enterprise standards and security are maintained and enforced on hardware and software.
• Quickly and effectively support incident response process provide troubleshooting expertise using various monitoring tools during incidents engage in problem management followup and implement improvements to prevent similar incidents.

Experience:

• Experience with application performance tools enterprise .com site and mobile channel monitoring intermediate Systems Administration experience in Unix/Linux and Windows server environment required.
• Good understanding of virtual technology is also a must. Minimum 12 years of experience in an operational support role is essential.
• Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
• Ability to independently solve application performance and system problems be selfdirected and having attention to details. Ability to capture organize analyze information and concurrently work with various monitoring tools.
• Excellent knowledge of application performance measurement distributed computing technologies in the UNIX/Linux and Windows space is must.
• Be able to analyze application systems issues and assess impact.
• Ensure timely communication and escalation for unresolved issues. Be able to work well in a team environment.
• 12 years of experience in an operational support role is essential.
• Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
• Being able to correlate various issues assess impact multitask and escalate unresolved issues in timely manner are required critical skills.
• Ability to work with IT Command Center and other Support teams to quickly resolve high impacting incidents.
• Reliable punctual attendance is an essential function of this position.

Required Skills : AWS Cloud FormationLinux

Basic Qualification :

Additional Skills : AWS EngineerSystems Administrator

Background Check : No

Drug Screen : No