Associate Customer Service Representative
Associate Customer Service Representative
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Job Description
Job Title: Customer Service Representative
Location: Auburn Hills MI 48326
Duration: 12 months (possible extension/ conversion)
Shift timings: 85 MF (3 days in the office and 2 days from home)
Job Description:
Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices Training and Auditing.
This position will require a thorough understanding of and become actively involved in support of the corporate SarbanesOxley 404 compliance process as it relates to customer service.
Minimum skills required:
- Demonstrated proficiency as a Customer Service Representative beyond call center and/or retail experience.
- Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs Manufacturing Supply Chain Product Management Sales and Marketing Finance Warehouse and Transportation personnel as well as external customer contacts.
- Knowledge of SAPR3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders creating deliverables and invoicing.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel PowerPoint and Word). Must be tested in MS Office and include scores.
- Salesforce.com and SharePoint experience is a plus.
- This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers Businesses Distributors and Subsidiaries.
- Ability to identify areas for improvement and implement change.
- Demonstrated skills: multitasking project management including the ability to translate needs into a workable implementation plan change management
- Demonstrated flexibility/adaptability in a dynamic fastpaced team environment
- Must possess excellent organization skills to provide accurate followup understand inventory management have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
Education:
- College degree
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
