Team Leader AM - Training Quality Customer Care
Team Leader AM - Training Quality Customer Care
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
Job Description:
Training:
Conduct effective induction and process training sessions
Identifying and assessing current and future training needs and deliver the required training
Establish training program/course learning objectives and content
Monitor and evaluate training programs effectiveness and success periodically and report the outcomes
Develop valid and reliable content & assessment tools to measure the effectiveness of objectives
Resolve any specific problems and improvise/amend training programs as required from time to time
Keep oneself updated on the training trends developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team
Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective
Utilizing a wide variety of training methods
Conduct effective induction and process training sessions
Identifying and assessing current and future training needs and deliver the required training
Establish training program/course learning objectives and content
Monitor and evaluate training programs effectiveness and success periodically and report the outcomes
Develop valid and reliable content & assessment tools to measure the effectiveness of objectives
Resolve any specific problems and improvise/amend training programs as required from time to time
Keep oneself updated on the training trends developments and best practices in the industry to ensure an excellent customer experience is driven through the entire customer service team
Managing performance improvement of associates by drawing an overall or individualized training and development plan basis the business objective
Utilizing a wide variety of training methods
Competencies and Skill Requirements:
Others:
Drive initiatives and projects on NPS & Customer Experience
Managing escalation
Floor walking / Floor Support for New Hires
Take initiatives around Process Excellence and Knowledge Enhancement
Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time
Graduate with 5 7 years of relevant experience into Training & Quality in a Customer Services department/ function
Should have created and delivered high quality training and process improvement initiatives.
Under 35 years of age
Displays Customer Centricity Innovation and is an Agile persona.
Excellent verbal and written communication skills.
Extremely Positive Attitude Selfmotivated Persistent and Open to Learning.
Adaptable to a constantly evolving environment
Drive initiatives and projects on NPS & Customer Experience
Managing escalation
Floor walking / Floor Support for New Hires
Take initiatives around Process Excellence and Knowledge Enhancement
Prepare & publish Dashboards/ MIS reports and other presentations as required by Management from time to time
Graduate with 5 7 years of relevant experience into Training & Quality in a Customer Services department/ function
Should have created and delivered high quality training and process improvement initiatives.
Under 35 years of age
Displays Customer Centricity Innovation and is an Agile persona.
Excellent verbal and written communication skills.
Extremely Positive Attitude Selfmotivated Persistent and Open to Learning.
Adaptable to a constantly evolving environment
Employment Type
Full Time
Key Skills
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