Telecare Officer
Telecare Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Telecare Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 18.92 24.58 per hour
Responsibilities:
- To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call prioritising the level of urgency and responding accordingly.
- To visit service users driving to their homes identifying the extent of practical and emotional support required contacting and liaising with emergency services and other statutory /non statutory agencies when necessary.
- To provide emergency assistance in the form of First Aid resuscitation personal care and safer moving and handling where necessary.
- To undertake initial crisis support to users and their families liaising with Adult teams specialist hospital teams and other health care professionals.
- To be responsible for any follow up action such as contacting GPs and other medical professionals users next of kin and making detailed reports of actions taken.
- To undertake referrals to other agencies to assist the service user and provide appropriate information to carers and families.
Qualifications:
- A good general standard of education written and good verbal skills.
Required Experience:
- Of supporting vulnerable people in their own homes or within organisations or in services that provide direct assistance or care.
- Of carrying out a wide range of general administrative tasks.
- Good practical experience of using computerised systems
- Excellent customer care experience
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1418560
Employment Type
Full Time
