Resident relationship Officer
Resident relationship Officer
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Job Description
We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Resident relationship Officer on a 2.5month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 17.76 22.22 per Hour
Responsibilities:
- Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover detail to be determined as required by service teams need and in cognisance of individual circumstances.
- Provide crisis intervention support to individuals or households in periods of crisis assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this
setting a pathway to long term resolution. - To provide early intervention for individuals or households with additional needs exploring ways to build confidence build support networks and structured plans to deliver required outcomes for residents.
- Provide a range of mediumterm solutions for residents who may require longer term interventions to achieve the results they require or aspire to achieve from the service.
- Sets boundaries with residents offering assurances that the support will be available throughout the full life cycle of the issue
Requirements:
- As a regular and intrinsic part of this role requires you to speak to members of the public in English the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
- Knowledge of housing law
- Experience of delivering customer facing multilandlord tenure blind tenancy management complex casework management
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1421133
Employment Type
Full Time
