English-speaking Player Operations Specialist to a growing iGaming company
English-speaking Player Operations Specialist to a growing iGaming company
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Job Description
Our client creates and fully manage premium iGaming brands. With offices in Malta and Marbella powered by highly experienced teams with a wealth of industry knowledge they are making they way to the top of the industry! They believe in giving their teams accountability and autonomy trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.
About the Role:
Reporting to the Head of Customer Service youll be a key player in bringing topnotch service to our customers. Get ready to provide the best customer experiences as the first point of contact with their players!
Tasks
What Youll Do:
- Deliver excellent customer service via chat and emails in both Finnish and English
- Respond professionally to a range of live chat and email queries from our players
- Be responsible for KYC duties and Document Processing
- Listen probe and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt thoughtful warm and empathetic manner
- Provide firsttime resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to crosssell and promote all opportunities
- Identify RG concerns within live communications and provide the necessary support
- Put the player first at all times!
Requirements
What Were Looking For:
- Experience in Customer Service or a similar role in iGaming
- Excellent English skills both written and spoken
- Willingness to work shifts between 8 am 1 am with potential night shifts if needed
- Location: Malta hybrid work setup
Benefits
Whats in it for you:
- A supportive team of 50 in Malta and Marbella
- Opportunities to learn and do more than your usual customer service job
- Amazing office space in SOHO Strand
- Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office
Employment Type
Full Time
