drjobs IT Help Desk العربية

IT Help Desk

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1 Vacancy
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Job Location drjobs

Sheikh Zayed City - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Responsibilities:

  • Provide firstlevel contact and convey resolutions to user issues
  • Monitor and respond quickly to incoming requests related to IT issues
  • Maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts)
  • Assist in the preparation and installation of software and peripheral devices
  • Assist in the diagnosis and resolution of software problems
  • Record events and problems and their resolution in logs
  • Follow up with users to ensure complete resolution of issues
  • Present the orientation application session for providers
  • Other tasks and responsibilities may be added by the Senior IT Engineer

Job Requirements:

  • BS/MS degree in Computer Science Engineering or a related subject.
  • 0 2 years of experience in the same role.
  • Excellent diagnostic and problemsolving skills.
  • Excellent communication ability.
  • Outstanding organizational and timemanagement skills.
  • Indepth understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles.


Benefits & Working Condition:

  • Working days: 5 days (Sunday : Thursday)
  • Working hours: from 9:00 AM to 6:00 PM
  • Health & Social Insurance

Employment Type

Full Time

Company Industry

About Company

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