In Room Dining Coordinator

Roles and responsibilities

Supervise and coordinate the daily operations of the restaurant, ensuring smooth and efficient service during all shifts.
Assist in scheduling staff shifts ensuring adequate coverage while optimizing efficiency.
Contribute to the development and execution of promotional activities and events, enhancing the restaurant's visibility and profitability.
Assist with inventory management, including ordering, receiving, and controlling stock to minimize waste and ensure availability.
Support the implementation of health and safety regulations, ensuring a clean, safe, and sanitary environment for guests and colleagues
Supervising In-Room Dining Operations

Oversee Daily Operations: Manage the day-to-day operations of the in-room dining department, ensuring that all service runs smoothly and efficiently.
Monitor Service Quality: Ensure that all orders are delivered to guest rooms promptly and accurately while maintaining high-quality standards of food presentation and customer service.
Ensure Cleanliness and Organization: Supervise the cleanliness and organization of the in-room dining area, including the preparation area, service carts, and storage.
Managing and Leading the Team

Team Supervision: Lead, train, and motivate the in-room dining staff, ensuring they deliver exceptional service and meet the hotel’s standards.
Training and Development: Provide training to new staff and offer continuous development opportunities for existing team members to enhance their skills and performance.
Schedule Management: Create and manage staff schedules to ensure the in-room dining team is adequately staffed, especially during peak hours.
Team Support: Assist the team during busy periods, ensuring service is quick, efficient, and meets guest expectations.
Guest Interaction and Customer Service

Guest Liaison: Address guest requests, concerns, and complaints related to in-room dining service, ensuring satisfaction and resolving issues professionally and promptly.
Personalized Service: Provide guests with menu recommendations, take special requests, and ensure that the delivery of food and beverages aligns with guests' preferences.
Follow-Up: Regularly follow up with guests to ensure they are satisfied with their meals and overall in-room dining experience.

Desired candidate profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good problem solving, administrative and interpersonal skills are a must
Customer Service Experience: A strong background in customer service, preferably in the hospitality or foodservice industry.
Leadership Experience: Previous experience leading a team in a customer service or foodservice environment.
Skills and Competencies

Leadership and Management: Ability to motivate, lead, and develop a team while maintaining high standards of service.
Strong Communication Skills: Clear, effective communication with guests, team members, and other hotel departments to ensure smooth operations.
Problem-Solving: Ability to handle guest complaints or operational issues swiftly and professionally.
Attention to Detail: Ensure all orders are correctly processed and delivered, with attention to presentation and guest preferences.
Multitasking Ability: Ability to manage multiple tasks simultaneously, such as overseeing orders, coordinating with the kitchen, and managing a team, all while ensuring quality service.