Hostess

Roles and responsibilities

Craft memorable experiences for guests while delivering prompt and professional service
Work collaboratively with colleagues to ensure smooth operation of the event
Deliver exceptional, personalized service to guests at a variety of events
Uphold the hotel's reputation for excellence in service and attention to detail
Familiarise yourself with all menus and special offers, maintaining efficient communication
Adhere to departmental standard operating procedures to uphold service levels
Guest Reception and Greeting

Warm Welcoming: Greet guests as they enter the establishment with a friendly and professional demeanor, ensuring they feel welcome and valued.
Seating Arrangements: Guide guests to their assigned tables based on availability, reservation status, and guest preferences (e.g., window seat, booth, etc.).
Maintain a Positive Atmosphere: Create a warm and inviting atmosphere by engaging with guests, showing enthusiasm, and setting the tone for their dining experience.
Managing Reservations

Reservation Management: Handle reservation systems (e.g., OpenTable, Resy) to book tables for guests, ensuring that seating arrangements are efficient and meet the restaurant’s operational needs.
Confirmation and Adjustments: Confirm and make adjustments to reservations as needed, such as accommodating last-minute changes, special requests, or large parties.
Waiting List Management: If the restaurant is busy, manage the waiting list by estimating wait times and keeping guests informed, ensuring they are comfortable while waiting.
Seating Guests

Table Assignment: Ensure that tables are appropriately set up before guests arrive, including cleanliness, proper seating arrangements, and ensuring high standards of service.
Efficient Flow: Seat guests quickly, efficiently, and in an orderly manner, ensuring that servers and kitchen staff are informed about new parties arriving.
Monitor Guest Experience: Observe guests’ seating preferences (e.g., near a window, away from kitchen, quiet section) and accommodate special requests when possible.

Desired candidate profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience in hotel operations
Good customer service, communications and interpersonal skills are a must
Excellent Communication Skills: Strong verbal communication skills to engage with guests, answer questions, and direct them to appropriate areas. Ability to work with a variety of personalities is key.
Multitasking Ability: Ability to handle multiple tasks at once, such as managing reservations, greeting guests, and coordinating with staff, all while maintaining composure.
Organizational Skills: Ability to keep the front-of-house area organized and to efficiently manage seating arrangements, reservations, and waiting lists.
Customer-Focused: A genuine interest in providing excellent service and ensuring that guests feel welcome and valued throughout their visit.
Problem-Solving: The ability to handle guest complaints or changes in plans with professionalism and efficiency, ensuring a positive outcome.
Attention to Detail: Ensuring that tables are set correctly, reservations are managed accurately, and all guest needs are met.
Time Management: Effective time management skills to ensure guests are seated promptly and efficiently, especially during busy times.
Personal Attributes

Friendly and Personable: A warm, approachable demeanor that puts guests at ease and creates a welcoming atmosphere.
Professional Appearance: Well-groomed and professional in appearance, as the Hostess is often the first point of contact for guests.
Calm Under Pressure: The ability to stay calm and maintain a positive attitude, especially during busy or stressful times.