Senior Waiter

Roles and responsibilities

Craft memorable experiences for guests while delivering prompt and professional service
Work collaboratively with colleagues to ensure smooth operation of the event
Deliver exceptional, personalized service to guests at a variety of events
Uphold the hotel's reputation for excellence in service and attention to detail
Familiarize yourself with all menus and special offers, maintaining efficient communication
Adhere to departmental standard operating procedures to uphold service levels
Customer Service

Engage with Guests: Maintain a friendly and professional demeanor throughout the meal, checking in with guests to ensure they are satisfied with their food and service.
Handle Complaints: Address customer complaints or concerns promptly and professionally, ensuring any issues are resolved to the guest’s satisfaction. In some cases, escalate the issue to a supervisor or manager if needed.
Special Requests: Accommodate special requests (e.g., dietary restrictions, food allergies, seating preferences) to ensure guests’ needs are met.
Coordinating with Kitchen and Bar Staff

Communicate Orders: Relay orders accurately and promptly to the kitchen and bar staff, ensuring that all items are prepared correctly and delivered on time.
Ensure Timely Delivery: Work with the kitchen and bar teams to coordinate the timing of food and beverage orders, ensuring everything is served at the appropriate temperature and consistency.
Monitor Special Requests: Communicate any special requests or changes in the order (e.g., modifications for dietary restrictions) to the kitchen staff.
Maintaining Cleanliness and Order

Table Maintenance: Clear empty dishes, glasses, and utensils promptly from the table, ensuring the space remains clean and tidy throughout the meal.
Set and Reset Tables: Prepare tables for new guests by setting them with clean tableware, utensils, and condiments. Reset tables in between guests to maintain cleanliness.
Clean Work Area: Keep workstations, serving stations, and the dining area clean and organized.

Desired candidate profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience in hotel operations
Good customer service, communications and interpersonal skills are a must
Excellent Communication Skills: Strong verbal communication to interact with guests, relay orders to the kitchen, and provide clear explanations of menu items or specials.
Multitasking Ability: Ability to juggle multiple tasks efficiently, such as taking orders, serving food, and managing different tables simultaneously.
Customer-Focused: Ability to understand and anticipate guest needs, ensuring a positive dining experience from start to finish.
Teamwork and Collaboration: Ability to work well in a team, coordinating with other waitstaff, kitchen staff, and management to ensure smooth operations.
Attention to Detail: Being detail-oriented to ensure orders are taken and delivered accurately, and that guests receive what they ordered.
Time Management: Effectively managing time to ensure guests are served in a timely manner, especially during busy periods.
Personal Attributes

Friendly and Personable: A positive, approachable attitude that helps create a welcoming atmosphere for guests.
Professional Appearance: Well-groomed and clean, following any uniform or appearance standards set by the establishment.
Adaptability: The ability to adapt quickly to changing guest needs, menu changes, or operational shifts.
Calm Under Pressure: The ability to remain calm, focused, and professional during busy or stressful situations.
Physical Stamina: The ability to be on your feet for long periods, carry heavy trays, and maintain energy levels throughout a shift.