Host

Roles and responsibilities

Be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiences
Assist guests throughout their journey, from pre-arrival to post-departure
Provide information on facilities, programs, and services, including attending to VIP guests
Collaborate with other teams to maximize guest satisfaction
Coordinate special requests and tailor services to create unique experiences for guests
Guest Reception and Greeting

Greet Guests: Warmly welcome guests upon arrival, offering a friendly and professional greeting. This sets the tone for the guest experience.
Provide Information: Answer questions about the restaurant, such as menu details, daily specials, or location of facilities like bathrooms.
Seating Guests: Escort guests to their assigned table, ensuring they are seated comfortably and according to reservation, preference, or availability.
Monitor Waiting Lists: Maintain a waiting list during busy times, inform guests of approximate wait times, and manage guest expectations.
Reservation Management

Manage Reservations: Handle incoming reservations by phone, email, or online platforms. Ensure that guest preferences (such as table location, special requests, etc.) are noted and fulfilled.
Organize Reservation System: Maintain an organized and up-to-date reservation book or digital reservation system, ensuring tables are allocated efficiently.
Confirm Bookings: Confirm reservations with guests prior to their arrival, especially for special events, holidays, or peak times.
Guest Flow Management

Manage Seating Arrangement: Ensure that seating is distributed evenly, taking into account guest preferences, staff workload, and maintaining efficient service flow.
Coordinate with Servers: Communicate with the waitstaff and management to ensure that seating times align with kitchen capacity and server availability.
Manage Wait Times: During peak hours, efficiently manage guest wait times, ensuring they are seated promptly once their table is ready.
Customer Service and Experience

Assist Guests with Requests: Respond to guest needs, such as providing menus, offering assistance with coat storage, or addressing any immediate concerns.
Resolve Issues: Handle guest complaints or concerns professionally and escalate them to management if necessary, ensuring a quick and satisfactory resolution.
Promote Special Offers: Inform guests of any specials, promotions, or upcoming events that could enhance their experience.

Desired candidate profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience in hotel operations
Good customer service, communications and interpersonal skills are a must
Excellent Communication: Clear and friendly communication skills are crucial for greeting guests, answering questions, and conveying information.
Multitasking: Ability to juggle multiple tasks efficiently, such as greeting guests, managing reservations, and ensuring the dining area runs smoothly.
Problem-Solving Skills: Quick thinking and problem-solving skills to resolve guest issues or handle unexpected situations.
Organization: Strong organizational skills to manage reservations, waiting lists, and guest preferences.
Attention to Detail: Ensuring that seating arrangements, guest needs, and expectations are met accurately.
Professionalism: Maintaining a professional demeanor and appearance, providing a positive first impression of the establishment.
Personal Attributes

Friendly and Welcoming: A warm, approachable, and friendly attitude to create a welcoming environment for guests.
Positive Attitude: Ability to remain calm under pressure and maintain a positive attitude even during busy times.