Senior Salesforce Administrator
Senior Salesforce Administrator
Posted on :
16-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Identifying and gathering user requirements and suggesting best practices and scalable solutions for better user experience
- Managing tasks related to user license management such as new user setup deactivation profile permission and rule sharing
- Configuring Salesforce changes including workflows assignment rules role hierarchy approval processes basic triggers page layouts process building settings and dashboards & reports
- Liaising with sales finance and delivery owners to prepare the various reports in a timely and accurate manner
- Frequently organising health checkups to identify underutilised or unused platform features as well as conducting security reviews and updating to new versions of different tools certificates etc.
- Communicating with stakeholders to understand their user experience and receiving feedback for system upgradation as well as drafting and executing the plan to implement the required changes
- Implementing the customer relationship management (CRM) data management process to improve data quality.
- Taking responsibility of data management data migrations (via data loader) data security and data backup
- Keeping a check on user adoption and constantly working on automating processes for better user experience
- Providing daytoday support and problem resolution including managing bug/feature request queue troubleshooting & escalating issues when needed and documenting & improving processes.
- Training and providing the required support to new members along with proactively communicating with users regarding new features
- Maintaining and updating Salesforcerelated documents including designrelated & technical documents and the user manual
- Liaising with the annual maintenance contract (AMC) vendor for ongoing issue resolution testing and platform improvement
Requirements
- 8 years of experience as a Salesforce Administrator with experience in Sales Cloud and Salesforce.com
- Bachelor s or master s degree in computer science or a related field
- Salesforce CRM Administration certification
- Understanding of related new developments and enhancement requirements within Salesforce.com
- Exceptional verbal and written communication skills in English
- Ability to communicate effectively at all levels of the organisation and manage stakeholders
- Advanced Administrator certification (preferred)
- CRMrelated project management skills (preferred)
8+ years of experience as a Salesforce Administrator, with experience in Sales Cloud and Salesforce.com Bachelor s or master s degree in computer science or a related field Salesforce CRM Administration certification Understanding of related new developments and enhancement requirements within Salesforce.com Exceptional verbal and written communication skills in English Ability to communicate effectively at all levels of the organisation and manage stakeholders Advanced Administrator certification (preferred) CRM-related project management skills (preferred)
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
