eLearning Support Specialist
eLearning Support Specialist
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1 Vacancy
Job Description
About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors teachers tutors and mentors helping our customers primarily healthcare workers be more successful at college and on the job. We utilize nontraditional methods like testing out of college credits via the creditbyexam process similar to Advanced Placement (AP) tests and provide wraparound services that build confidence motivation and discipline.
Why work for us
Founded in 2008 in the U.S. Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse flexible collaborative and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:
Work entirely from the comfort of home
Set your own work schedule
Earn a competitive compensation commensurate with your location
Know that your ideas and opinions are important and will be heard
Help change lives through education
At Achieve you are guaranteed to make a difference every day both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards to attract candidates who represent different backgrounds experiences identities and perspectives.
We believe this well rounded approach positions Achieve to make employmentrelated decisions based exclusively on jobrelated qualifications without disregarding applicants because of their race color national origin religion gender age marital status disability veteran status citizenship status sexual orientation gender identity pregnancy genetic information mental health or any other status protected by law.
Job Description
Achieve is looking for a eLearning Support member who is driven by data good at problem solving and ready to learn. Ensuring we are running teams effectively processes are thoroughly executed and your team members are supported in their roles. You will be working hands on with customers and diving deep into finding solutions to dayto day challenges.
Responsibilities
Verify and update start dates for classes.
Schedule tutoring sessions according to instructor schedules.
Monitor lessons to evaluate appropriate start and end times.
Assist in queries related to the Learning Management System (Moodle)
Respond to and handle complaints and concerns related to eLearning.
Provide effective chat support with strong communication abilities.
Execute schedule coordination tasks as assigned.
Offer dedicated support to both instructors and customers ensuring a positive experience.
Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.
Assist curriculum team in feedback on course materials (and if you are creative you can even get in the mix!)
Desired Skills and Experience
High school diploma and scheduling expertise are preferred.
Techsavvy and highly capable of navigating and improving an eLearning environment
Ability to manage multiple projects and deadlines
Knowledge of salesforce platform and development trends and processes
Strong critical thinking and decisionmaking skills
Thrives in an independent fastpaced work environment
Proficient with Microsoft Office and Google Workspace productivity software
Fluent oral and written communication skills in English.
Flexible schedule the ability to overlap at least 4 hours during a 5 am5 pm EST workday.
Type:
Fulltime
Schedule:
Flexible schedule the ability to overlap at least 4 hours during a 5 am5 pm EST workday.
Remote
100% Online
Verify and update start dates for classes. Schedule tutoring sessions according to instructor schedules. Monitor lessons to evaluate appropriate start and end times. Assist in queries related to the Learning Management System (Moodle) Respond to and handle complaints and concerns related to eLearning. Provide effective chat support with strong communication abilities. Execute schedule coordination tasks as assigned. Offer dedicated support to both instructors and customers, ensuring a positive experience. Collaborate closely with the Customer Service team to manage inquiries related to exams and courses. Assist curriculum team in feedback on course materials (and if you are creative you can even get in the mix!)
Employment Type
Full Time
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
