Guest Experience Executive
Guest Experience Executive
Posted on :
16-12-2024
Employer Active
1 Vacancy
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Job Description
The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge ensures that the highest level of hospitality delivering F&B services Concierge services and creating an experience throughout guest stay.
Primary Responsibilities
Manages the guest journey from prearrival to postdeparture
- Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Upholds a flawless impression and perception of Pullman Singapore Orchard services products and colleagues.
- Accommodates all guest needs and requests anticipating guest needs and creating memorable experiences through personalized service.
- Works with all departments to ensure seamless service.
- Perform other duties as assigned.
Qualifications :
Knowledge and Experience
- Minimum O level qualification
- Diploma or Degree from preferably hospitality or related field preferred
- Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
- Excellent written and communication skills in English and ability to communicate in a second language
- Good technical knowledge of Heart of House and Guest Services Operations
- Knowledge in supervisory functions like staff rostering room assignment requisition order basic training and coaching
- Effective multitasking and time management skills
- Knowledge and experience in problem solving
- Has knowledge of Opera (PMS)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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