Guest Services Executive Front Desk
Guest Services Executive Front Desk
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Job Description
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Primary Responsibilities
Welcomes all guests promotes interhotel sales and inhouse facilities and provides directions and
suggestions to the hotel surrounding areas
Assist guests with checkin and check out
Confirms mode of payment; performs preauthorization on credit card or collects required deposit for cash
payment
Manage and assist guests with any enquiry that may arise
Process all guests check out by confirming invoice balance payment mode and feedback on stay
Qualifications :
Knowledge and Experience
Diploma from preferably hospitality or related field
Minimum 1 years relevant experience or in customer service
Excellent written and communication skills in English and ability to communicate in a second language
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
