Assistant Housekeeping Manager

Key Responsibilities

• Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of company products services and applications with a view to boosting engagement and delivering a guestcentric experience.
• Responsible for ensuring guest satisfaction providing support to teams in order to facilitate timely effective and personalized resolutions and reducing shipspecific postcruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and companyissued standards. Conduct daily inspections to guarantee consistent standards of cleanliness sanitization presentation and timely readiness of guest and crew areas.
• Responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback and OBE information to identify trends that might compromise guest experience. They support the Rooms Division Manager with the onboard Interior Design program monitor public and crew area expenditures and manage all housekeeping supplies efficiently.
• Responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching training and ongoing development. They provide support for teammates innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development approval and implementation process.

Skills Knowledge & Expertise

• 3 years of progressive middlemanagement experience in a leading hospitality setting with operational management experience in Housekeeping operations.
• Cruise ship experience in a similar role is preferred.
• Demonstrated leadership capabilities with proven business and organizational planning coordination and execution.
• Qualitydriven with a passion for building a guestcentric operation delivering quality service standards and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating developing and managing employees as they work.
• Excellent command of the English language both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm friendly and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract

• 6:2 Rotation 6 months onboard the ship followed by 2 months of vacation (contracts autorenewed).
• Single cabin