South Region

Responsible for providing electrical and mechanical engineering expertise to lead the Service team and provide guidance to engineers and technicians. Understand commercial demands and circumstances and execute appropriate strategies and tactics with dedication to meeting the technical requirements of all customers. Actively participate in special engineering and technical projects as required by the Vice President of Customer Service; manage changing priorities and diverse range of assignments. Act as the mechanical and electrical engineering resource to Service team advising on complex customer service issues. Operate within annual expense budget and work to meet established regional revenue goals; maintain utilization rate of greater than 90% Field Service Technicians in the field. Assist in the recruiting and hiring of qualified engineers and technicians orientation and training of staff reporting to position. Define establish and enhance the roles goals and responsibilities for all associates within the department. Ensure that all engineers and technicians are effectively trained and skill sets match performance requirements; general and specific goals are assessed and reviewed on a consistent basis as a team and individually within department. Perform technical and developmental coaching with each Field Service Technician through regular travel in the field. Set expectation for Field Service Technicians and provide feedback. Provide timely direction and feedback to associates through the performance management process. Ensure ongoing safety compliance and quality training of Field Service Technicians. Support Multivacs quality and compliance policies and procedures and enforce these guidelines to associates. Research and remain current on trends affecting the industry and technology. This position directly supervises a Tech Support Scheduler Regional Service Supervisors Field Service Technicians. Travel required up to 70% of the time to customer locations within assigned south region (NM TX AR LA MS) of the United States and to corporate headquarters located in Kansas City MO. Requires: Bachelors degree in Mechanical or Electrical Engineering or related degree. 2 years of experience in field service management. Demonstrated experience with navigating highly demanding customer expectation for 247 equipment support. Demonstrated ability to manage daily internal and external escalations of highly stressful and demanding situations. Demonstrated understanding of how to effectively coordinate and leverage capabilities across international multisite engineering and manufacturing resources. Demonstrated ability to organize execute and manage numerous internal and external customer requests at varying stages of progress and complexity. Demonstrated experience most effectively utilizing a team of Field Service Technicians across a range of capabilities availability and customer requests. Proven track record of leading and supporting scheduling efforts to ensure customer requests are resolved as efficiently as possible. Demonstrated ability to onboard Field Service Technicians which possess varying or limited experience within food and medical packaging and food processing environments. Demonstrated ability to facilitate and collaborate within technical discussions resulting in clearly defined next steps and solutions. Demonstrated capability to understand all critical facets of demanding situations and proactively prepare and lead a team through defined next steps. Demonstrated ability to read and interpret safety rules operating and maintenance instructions and procedure manuals. Demonstrated ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Demonstrated track record of succeeding within businesstobusiness capital equipment industry. To apply send rsums to Christine Rawlins Senior Human Resources Director 11021 N. Pomona Avenue Kansas City MO 64153 or