Spa Manager

Roles and responsibilities

Provide leadership of the day-to-day operations of the reception desk and guest service team.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control.
Ensure spa team members are aware of company health and safety procedures; making sure you report any observed safety issues or accidents to spa management.
Team Leadership and Supervision

Lead by Example: Demonstrate exceptional customer service, professionalism, and commitment to quality to inspire the team.
Manage Daily Operations: Supervise and coordinate the spa’s daily activities, ensuring smooth service delivery and efficiency.
Delegate Tasks: Assign responsibilities to spa therapists, receptionists, and other staff, ensuring tasks are completed in a timely and professional manner.
Monitor Staff Performance: Observe and assess the performance of spa staff, providing guidance, feedback, and addressing any performance issues.
Motivate and Develop Team: Encourage team members, providing support, recognition, and opportunities for professional development.
Customer Service Excellence

Ensure Exceptional Service: Oversee the quality of treatments and services to ensure that they meet the spa’s standards and exceed guest expectations.
Handle Customer Complaints: Resolve customer complaints or concerns quickly and professionally, ensuring a positive customer experience.
Guest Experience: Ensure a relaxing and welcoming environment for all guests, from the moment they arrive to their departure.
Conduct Guest Feedback: Collect and analyze guest feedback to identify areas for improvement and implement changes.
Training and Development

Train New Staff: Conduct training sessions for new team members, ensuring they are familiar with the spa’s treatments, policies, and customer service expectations.
Ongoing Development: Provide continuous learning opportunities for spa staff to enhance their skills, whether in new treatments, customer service techniques, or product knowledge.
Certification and Compliance: Ensure that all therapists and staff have the necessary certifications and licenses, and that they comply with industry regulations and safety standards.

Desired candidate profile

• • Leadership Skills: Strong ability to lead, motivate, and manage a team, ensuring high performance and job satisfaction.
  • Customer Service Excellence: A deep understanding of customer service principles and the ability to create memorable experiences for guests.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain procedures, resolve issues, and provide guidance to team members.
  • Organizational Skills: Strong organizational and time management skills to handle multiple tasks efficiently, from scheduling appointments to managing inventory.
  • Sales and Marketing Skills: Ability to promote spa services and products effectively, achieving sales targets and enhancing guest experience.
  • Conflict Resolution: Strong skills in handling customer complaints and resolving team conflicts in a professional manner.
  • Attention to Detail: Ability to ensure that the spa environment is always clean, well-maintained, and that treatments are provided to the highest standards.

• Personal Attributes

  • Passionate about Wellness: A genuine interest in health, wellness, and beauty treatments, with a commitment to promoting relaxation and well-being.
  • Empathetic and Patient: Ability to understand guests’ needs, ensuring a calm and reassuring atmosphere at all times.