Outlet Assistant Manager

Roles and responsibilities

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
1. Operational Support
Assist in daily operations: Oversee daily activities, ensuring that all operations run smoothly and efficiently.
Staff management: Supervise and support staff, ensuring they follow procedures and maintain high performance.
Inventory management: Ensure the outlet is well-stocked and that inventory is managed effectively. This includes placing orders and monitoring stock levels.
Cash handling: Assist in managing cash flow, ensuring that registers balance, and handling cash reconciliation.
2. Customer Service
Customer satisfaction: Address customer queries and complaints promptly, ensuring a positive experience for customers.
Quality control: Ensure products and services meet the company's quality standards.
Ensure adherence to service standards: Monitor service quality and staff behavior to ensure that customers receive excellent service.
3. Staff Training & Development
Training new staff: Assist in training new employees on company policies, product knowledge, and customer service expectations.
Scheduling: Help create staff schedules based on business needs, ensuring adequate coverage.
Performance management: Provide feedback to staff and assist in performance evaluations and disciplinary actions if necessary.
4. Sales & Marketing Support
Promotions and upselling: Encourage staff to promote offers, upsell, and cross-sell products or services.
Sales targets: Assist in setting and achieving sales targets, ensuring that the outlet meets its revenue goals.
Market research: Stay informed about competitors and customer preferences to help improve sales strategies.

Desired candidate profile

• Leadership and Team Management: Strong ability to lead and motivate a team, providing clear direction, feedback, and support.
• Customer Service Excellence: A focus on providing exceptional service and resolving customer issues quickly and efficiently.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with staff, customers, and senior management.
• Problem-Solving Abilities: Quick thinking and resourceful in resolving issues that may arise in the outlet.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively, ensuring smooth operations.
• Sales & Marketing Knowledge: Understanding of sales processes, upselling techniques, and promotional strategies to drive sales and revenue.
• Attention to Detail: A keen eye for quality control, inventory management, and operational standards.
• Financial Acumen: Experience managing budgets, handling cash, and maintaining financial records.
• Adaptability: Ability to adapt to changes in the work environment and manage situations that may require flexibility.
• Technology Proficiency: Familiarity with POS systems, inventory management software, and basic computer applications (e.g., MS Office).