German Customer Care Advisor Hybrid in Malta
German Customer Care Advisor Hybrid in Malta
Posted on :
15-12-2024
Employer Active
1 Vacancy
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Job Description
Ready to advance your career
Join our team as a Customer Success Specialist! If youre creative approachable and thrive in a dynamic fastpaced environment this role could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist youll handle customer inquiries and resolve issues exclusively through email and live chatno phone support required.
Key Responsibilities:
- Respond promptly and clearly to customer inquiries via email
- Monitor and moderate usergenerated content to ensure adherence to company policies
- Detect and address potential scams or fraudulent activities to safeguard platform integrity
- Keep accurate records of customer interactions and resolutions
- Collaborate with team members to refine processes and elevate customer experiences
- Provide accurate information using the best tools and resources
- Meet individual and team performance goals
- Partner with internal and client teams for seamless service delivery
- Participate in training to stay informed about moderation guidelines
- Support various workflows clients and markets as needed
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better worklife balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
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