German-Speaking Customer Advisor Hybrid

Job Description: GermanSpeaking Customer Advisor Remote (Bulgaria)

Position: GermanSpeaking Customer Advisor
Location: Remote (Bulgaria)
Industry: Web Services
Language Requirements: Fluent German B2 English
Prior Experience: Preferred but not required
Relocation Package: Yes available
Salary & Benefits: Competitive salary Health & Life Insurance Career Growth Opportunities and more.

Company Overview:

We are a dynamic and fastgrowing company specializing in web services. As an industry leader providing innovative solutions to our customers we are expanding our team and looking to hire a Germanspeaking Customer Advisor to work remotely from Bulgaria. This role is perfect for individuals who are passionate about delivering exceptional customer service and eager to grow in a thriving and fastpaced work environment.

Job Overview:

We are seeking a fluent Germanspeaking Customer Advisor to serve as the primary point of contact for our Germanspeaking customers. This remote role offers you the flexibility to work from anywhere within Bulgaria. You will be responsible for providing excellent customer service resolving customer inquiries and assisting with our web services ensuring a seamless and positive experience. You will interact with customers through multiple communication channels including phone email and live chat.

Key Responsibilities:

• Customer Support: Provide highquality customer service to our Germanspeaking clients by responding promptly and professionally to inquiries via phone email and live chat.
• Problem Resolution: Identify and resolve customer issues efficiently always maintaining a focus on a positive customer experience.
• Product Knowledge: Keep up to date with the companys products and services to offer accurate information troubleshooting support and helpful guidance to customers.
• Order Management: Assist customers with placing updating and tracking orders as well as providing support for all other web servicerelated queries.
• Technical Assistance: Offer clear and understandable technical assistance to customers helping them effectively use our services. Basic technical knowledge is an asset but training will be provided.
• Collaboration: Work closely with crossfunctional teams to resolve complex issues and collaborate on improving the overall customer experience.
• Feedback: Collect and share customer feedback to help improve the companys products services and processes.

Requirements:

• Fluent in German: Native or nearnative proficiency in both written and spoken German is a must.
• B2 English Proficiency: A good command of English (B2 level or higher) is necessary for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required. We are willing to train the right candidate.
• ProblemSolving Skills: Strong analytical abilities and a customerfirst mindset are key to resolving customer issues effectively.
• Communication Skills: Excellent verbal and written communication skills are crucial for engaging with customers and team members.
• TechSavvy: A basic understanding of web services and digital tools is beneficial. However full training will be provided.
• Eligibility to Work in Bulgaria: Only local candidates will be considered. You must have a valid residency card EU citizenship or a refugee card (valid for more than one year). Please note that work permits or blue cards are not accepted.

What We Offer:

• Competitive Salary: We offer a salary that is highly competitive within the market based on your experience and qualifications.
• Health and Life Insurance: Comprehensive health and life insurance coverage to support your wellbeing.
• Relocation Package: For candidates relocating to Bulgaria we offer a relocation package to help make the transition smooth.
• Career Growth Opportunities: We invest in the growth and development of our employees. You will have opportunities for career advancement and professional development within the company.
• Remote Work Flexibility: Enjoy the benefits of a fully remote work model allowing you to work from anywhere within Bulgaria.
• WorkLife Balance: We value a healthy worklife balance and offer flexible working hours to suit your needs.
• Vibrant Work Environment: Join an international team that thrives on collaboration and supports a positive inclusive workplace culture.
• Additional Benefits: In addition to a competitive salary we offer various perks including performance bonuses teambuilding activities and more.

How to Apply:

Ready to join our team Please submit your resume and a cover letter outlining your qualifications and why youre excited about this opportunity. We look forward to hearing from you!

Important Note:
Only candidates who meet the local eligibility requirements will be considered for this role. Applications will only be accepted from candidates with a valid residency card (valid for more than one year) EU citizenship or a refugee card. Work permits or blue cards are not accepted.