Junior Technical Support Specialist - CHENG
Junior Technical Support Specialist - CHENG
Posted on :
14-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
As a Technical Support Specialist at Multilogin youre not just troubleshooting; youre a critical part of our companys commitment to exceptional service. Your role goes beyond answering queries youre a techsavvy problem solver who will collaborate with teams across the company to deliver outstanding support. Youll be working in a fastpaced techdriven environment where your contributions will directly impact our user experience and product evolution.
Responsibilities:
- Independently solves endusers technical problems (configuration problems troubleshooting software installation);
- Trains and supervises endusers;
- Conducts simple configuration changes to the applications;
- Analyses systems functional and technical performance comes up with solutions
- Participates in the application testing analysis and implementation;
- May evaluate the solutions and hence approve them;
- May administer access rights;
- Vocational IT education as minimum and at least 1 year of work experience or equivalent qualification is required;
- Writes Customer Support Articles in the internal Knowledge base for juniors and themselves.
Requirements:
- 12 years of experience in a technical support role preferably in a tech or SaaS environment
- Excellent spoken and written communication skill in English and one of our secondary languages (Russian Chinese Vietnamese Portuguese)
- Flexible in working hours. Being able to work in daily evening and weekend shifts (no midnight shifts)
- Strong empathy skills
- Excellent communication and problemsolving skills
- Strong desire to help users and solve any kind of issues
- Strong collaboration skills across teams and departments
- Ability to multitask
- Knowledge about SQL queries and Python
- Nice to have knowledge about Selenium or Puppeteer for automation
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
