Customer Experience Specialist Dutch
Customer Experience Specialist Dutch
Posted on :
14-12-2024
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia and to support fintech product users.
Position: Customer Experience Specialist
Location: Valencia Spain
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Communicate withcustomers through various channels such as phone email chat and social media
- Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for skyhigh performances focusing on the most important KPIs: Customer Satisfaction quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
- Nativein Dutch (C1) both oral and written. Fluent in English (at least B2 level)
- A Bachelors degreeand experience in finance is preferred
- Previous working experience in hospitality or other customer facing rolesis a plus
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of thecommunity
- Flexible and able to work in a fast paced working environment
- Autonomous able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite MS office and CRM tooling
- Customerfocused always have the customers best interest in mind
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
Employment Type
Full Time
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