Account Manager

About Unbabel

The companys language operations platform blends advanced artificial intelligence with human editors for fast efficient highquality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco California Unbabel works with leading customer support and marketing teams at brands such as Facebook Microsoft Booking.com and Under Armour to communicate effortlessly with customers around the world no matter what language they speak.

Whats the opportunity about

We are looking for a new Account Manager to join our team who will play a key role in how we manage and drive growth through our existing accounts.

We are on a journey to scale customer account growth and are looking for exceptional crossfunctional talent to drive the account management strategy for key customers. Our developmentfocused culture allows employees to thrive personally and professionally. And our office is in the heart of Lisbon around the corner from the Marques Pombal park.

Why youre important to us:

Unbabel is innovating and disrupting how translations are done. Were determined to continue to establish ourselves as the leader in the industry and perfect the way we service engage with and grow our customers.

Responsibilities

As an Account Manager you will be accountable for developing the strategy and approach to improving customer experience with Unbabel and expanding the value our customers are currently getting across the organisation.

• Youll own the day to day relationships for our key customers with highest expansion potential and focus on identifying expansion and crosssell business opportunities;
• Measure ROI and track the success of customer deployments focus on key success indicators and opportunities for growth;
• Creative high touch B2B programs that drive revenue will be the key areas youll focus on including prospecting and selling to new POCs and sister companies; and participating in RFPs.

Requirements

• 24 years of prior customer facing revenue role at a SaaS company or startup (AM SDR AE CSM);
• Knack for enhancing customer experience continually building and managing a pipeline of upselling and crossselling opportunities;
• Experience in working effectively with people at all levels in an organization;
• Bigpicture solution oriented cando attitude and collaborative approach;
• Excitement for data to drive your decisions;
• Interest and experience in LSPs customer support translation technology or AI;
• Exceptional English writing skills and experience working with Salesforce.

What to expect from our selection process

1. Interview with Recruiter
2. Interview with Senior Director of Account Management
3. Interview with Team
4. Interview with VP of Revenue

Benefits

• Competitive salary at one of Europes leading tech startups;
• A stimulating startup environment committed to diversity and inclusion;
• Health insurance;
• Stock options;
• Flexible working hours;
• Individual budget to set up your workstation;
• Budget for learning and development;
• Other specific benefits depending on location.

Diversity Statement

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity religion colour sex gender identity sexual orientation age or mental disability. Not only do we not discriminate but we celebrate differences. The positions open at Unbabel are also intended for people with disabilities under DL no. 4/2019. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)