Service Admin with English
Service Admin with English
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
As a Service Administrator you will play a key role in supporting service processes particularly after the sale. You will work closely with internal teams clients and suppliers to ensure smooth aftersales operations including product returns repairs and field services. This is a crucial role in ensuring the delivery of highquality customer service.
Key Responsibilities:
- Aftersales service: Manage and process service requests after the sale has been completed ensuring timely and efficient resolution of issues.
- Product returns & repairs: Handle customer returns and warranty repairs for products sold ensuring they are processed correctly and quickly.
- Client issue resolution: Act as the main point of contact for clients experiencing issues with their purchased products ensuring that any necessary actions (returns repairs etc.) are initiated and tracked.
- Coordination with internal departments: Communicate and collaborate with the factory sales offices and other departments to ensure service requests are addressed effectively.
- Order management: Process servicerelated orders including placing purchase orders (POs) entering them into the business database (BD) and coordinating with the factory.
- Logistics management: Coordinate with logistics providers (e.g. DHL UPS) to arrange for product pickups ensuring a smooth return process and timely resolution of customer issues.
Required Skills & Qualifications:
- Experience: 12 years of experience in a similar administrative or customer service role
- Organizational skills: Ability to manage multiple tasks simultaneously prioritize effectively and meet deadlines.
- Communication skills: Ability to interact with different teams (sales factory office staff) and clients
- Language proficiency: Advanced level of English is required.
Employment Type
Full Time
