Customer Success Manager Sweden
Customer Success Manager Sweden
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Job Description
Want to Impact Frends Growth Journey
As we continue to grow rapidly we are strengthening ourFrends Sweden team.As a result were looking fora new sales orientedCustomer Success Manager.
Frends eiPaaS is our own modern lowcode integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. Frends is recognized in theGartnerMagic Quadrantfor Integration Platform as a Service Worldwide.Frends is chosen as one of the best integration platforms on the peertopeer review platform G2 earning badges for Easiest Setup Fastest Implementation and Easiest Admin. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.
In this role you will be responsible for maintaining and developing cooperation with our Frends customers and partnersand customer satisfaction together with our experts. You will ensure the value of our product to new and existing customers.Your work will consist of onboarding supporting and consulting our variouscustomers and you will be the single point of contact in operational matters and sales.
What Youll Do
- ensure product value for new and existing customers and grow our customersto the next level
- customers and partner meetings
- consulting of Frends best practices
- helping new customers in onboarding Frends and coordinating Frends trainings
- deployment and managing of ticketing and documentation tools
- establishing basic practices and rules for development
- daily communication and cooperation between the customers and Frends teams(technical experts CSMs sales R&D OPS)
Read more about the role from our blog.
We offer you
- a competitive salary adequate to your expertise
- exciting and challenging role in a growing team
- growing field of integrations where its worth investing your time and skills
- opportunity to be a crucial part of Frends growth journey
- own modern expanding Nordic platform Frends with our own R&D
- safe and modern workplace we stand firm with a strong backbone
- an employer who supports in various life situations and invests in peoples happiness
- low hierarchy and an open atmosphere be yourself and ask whatever you have in mind
- skilled coworkers and a supporting supervisor and team you are not left alone
- dynamic and evolving Frendszone with the cornerstones of trust freedom flexibility and responsibility
- flexible working times and hybrid work mode in Sweden(visiting our Stockholm office is required on a weekly basis)
Read from ourblog why talents choose Frends and why Frendszies stay with us.
What You Bring
The ideal candidate will already have work experience in the SaaSsector in a similar role and great skills as aconductor of customerrelations.
We highly valueexcellent communication skills a positiveand salesoriented mindset curiosity about learning new technologies and the ability and willingness to work in a growing dynamic and fastpaced IT environment.As a person you are flexible and proactiveand enjoy cooperationwith different stakeholders and new environments. You are interested in customers needs and businesses and want to understand and further develop and grow them.
To succeed in this role we also value
- a couple of years of experience in a similar role in the SaaSfield.
- technical understanding and curiosity toward technical solutions.
- businesscentric thinking and capability to grow our customers to the next level.
- experience in IT services related to IT solutions and needs for various lifecycle stages.
- experience in development practices and making everyday life run smoothly in accordance with the best practices.
- professional English and Swedish and living in Sweden (visiting our Stockholm office is required on a weekly basis)
Interested in joining us
If you want to impact and join our growth journey please contact us and let us know more about you!
As the Christmas holidays are approaching we strongly advise you to send us your information via our form if you are interested. Unfortunately due to the holiday season we have limited availability to answer prequestions.
Additional Information
- The application period is until 12.1.2025 but please note that we will start reviewing the applications immediately and the role will be filled as soon as the right person is found.
- The start is flexible according to your situation.
- The role requires fluent Swedish and excellent English as well as living in Sweden.
- We support hybrid work mode but we also require you to visitour Stockholm officein Katarinavgenweekly.
- The salary will be a fixed monthly salary plus a bonus model.
- The role will reportto the Head of Customer Success.
- Our recruitment process:To ensure a smooth and informative process we will have online discussions with our People Integrator and COO and a live meeting in the Sweden office with our Sweden Regional Director. Reference checks are also included in our process.
- Please note that we accept applications for this position only through our career website.
Want to know more about Frends
Frends eiPaaSisour own Nordic modern lowcode integration platform. Frends solves the digitalization challenges of both global and smallercustomersand in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic Europe and global markets. It has been and is constantly being developed by our own R&D team.
Visit ourwebpage. Check out ouruse cases. Listen to ourwebinars. Learn more about Frendszone from ourblogs.
Employment Type
Full Time
