People Operations amp Analytics Specialist FTC
People Operations amp Analytics Specialist FTC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT US
Hostelworld Group the global hostelfocussed online booking platform inspires adventurous minds to meet the world and come back with lifechanging stories to tell. Our customers are not your average tourists they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations all in the palm of their hand.
It is the social nature and community feel of hostels and their environment that enable travellers to embrace journeys of discovery adventure and meaning. We have more than 13 million reviews across 17800 hostels in more than 179 countries making the brand the leading online hub for social travel. The website operates in 19 different languages and our mobile app in 13 languages.
Founded in 1999 and headquartered in Dublin Hostelworld has a growing highcalibre team of 230 people within Technology Product Global Markets HR Finance & Legal and Marketing Teams across our Dublin London Porto Shanghai and Sydney offices. Hostelworld is listed on the London Stock Exchange and Dublin Euronext. You can read more about our story here.
LOCATION
This role is based in Ireland. We have an office hub in Dublin available for those who prefer a hybrid model where you can spend time with colleagues inperson. You will need to be able to commute to our office hub as required from time to time.
WHO YOULL WORK WITH
This vacancy arises as our company is growing and to support us in delivering exciting people projects in 2025. Were excited to welcome a new person to our People team on a full or part time basis (four days) to support the people agenda across all of our locations as well as supporting our employees at every stage of their journey. You must be based in and have the required permissions to work in Ireland.
As a People Operations & Analytics Specialist youll enhance and deliver a frictionless employee experience for our global teams. Youll support the wider People Team with a range of important project work in 2025 including preparing for the Pay Transparency Directive Pensions autoenrolment enhancing our HR Tech Stack. Youve got to be open to new challenges as the list will change during the year as we learn more about our employee needs. To be successful in this role you must have a customercentric agile and continuous improvement mindset and a proven ability to leverage technology and data to elevate the employee experience.
We are looking for someone with a generalist background in HR operations who enjoys working in both a strategic and handson capacity within a fastpaced ecommerce environment. This role reports to the HR Services Manager and you will have the opportunity to get involved in some exciting projects as well as to mentor other members of the team.
The role will require you to be able to see the big picture as well as roll your sleeves up. There is always lots to do across all the activities in the employee life cycle to ensure we deliver HR operational excellence across all our locations. That requires an ability to focus on short term activities whilst delivering on longer term projects.
WHAT YOULL DO
People Operations:
- Deliver an amazing employee experience (administrative and advisory support) at each touchpoint throughout the employee lifecycle.
- Ensure compliance with employment law practices and GDPR in all jurisdictions and champion HR best practices across the Group.
- Continuously challenge and make improvements to existing HR administration services and processes.
- Produce data and reports for the wider team and Executive Leadership Team (CEO and their direct reports) to inform decisionmaking analysing key HR metrics like turnover employee satisfaction and productivity to identify areas for improvement and measure the impact of HR initiatives.
- Support the operations of the annual Performance Development cycle ensuring processes systems and collateral are fit for purpose.
- Oversee the monthly payroll management for all our locations ensuring accuracy through working closely with third party processors and Finance teams.
Project Delivery:
- HR Tech Stack Roadmap: Support delivery of our 2025 roadmap to consolidate our HR tech stack and enhance the employee digital experience. We already use BambooHR Team Tailor Culture Amp Rise Peerful and Pequity. We like good UI and functionality. We are always looking for opportunities to improve in this area.
- Pay Transparency: Support activities needed to ensure we meet the requirements of the upcoming Pay Transparency Directive. We have already begun to prepare. We see an opportunity to focus on skills and competency mapping so any experience you have in this area is welcome.
- Pensions Autoenrolment: Lead on ensuring we seamlessly implement autoenrolment requirements in line with legal requirements in Ireland.
- Employee Listening Strategy: Coordinate initiatives to enhance employee engagement retention and development with a focus on building a strong inclusive culture that supports the needs of a diverse hybrid workforce.
Benefits & Rewards:
- Recognition schemes: Manage and enhance our employee recognition schemes
- Wellbeing Programs: Review and refresh wellbeing programs ensuring that they continue to support the physical and mental health of employees. Promote and support the activities of our Wellbeing Champions
- Benefits: Administer employee benefits programs and renewals including health insurance retirement plans and EAP schemes.
- Compensation: Support the annual compensation review cycle and our compensation management system.
- Benchmarking: Work with Business Partners to provide up to date compensation benchmarking through our Benchmarking Tool Comptryx
- Reward Plans: Support with the communication of various reward plans such as Annual Bonus and LongTerm Incentive
WHAT WERE LOOKING FOR
Experience & Qualifications:
Youre likely working in a startup environment and want to keep that way of working while getting the benefit of learning from 25 years of experience in a company listed on the London Stock Exchange. Or you could also be in a large organisation and want to have an opportunity to work more closely with business decision makers. You could also be coming from some other experience that will allow you to bring:
- 5 years broad generalist experience managing end to end employee lifecycle activity across multiple locations (experience within in a fastgrowing ecommerce environment an advantage)
- CIPD accreditation or a third level qualification in Human Resources Organisational Behaviour or a related field
- Experience of managing and implementing cloudbased HR technology solutions
- Understanding of outsourced payroll processes and experience working closely with third party providers.
- Skilled at leading and delivering projects and balancing project management with operational demand.
- Advanced people analytics and reporting capability to support people related decisions.
- A knowledge of current employment legislation with experience across multiple jurisdictions (Ireland UK Portugal) and previous employee relations experience preferable
Knowledge & Skills:
- Relationship Builder: How you work with others matters to us. You wont hear anyone say thats not my job. We require people to have strong interpersonal skills with the ability to communicate and build strong relationships across all levels of the organisation. You will have strong English language skills both written and verbal.
- Data Driven: We use data to influence and drive decisions. Youll bring analytical and project management skills proven ability to design clear processes and a very detail oriented yet flexible approach to problem solving.
- Creative Mindset: Things dont always work exactly the way we want. Youll have the ability to innovate and think creatively to find solutions quickly to improve HR processes and systems
- Customer centric: We are a highly customer focused team. Youll bring a strong commitment to providing excellent HR service with attention to detail discretion and confidentiality.
- Deliver: One of our core Hostelworld behaviours is Deliver and we have an ambitious People Plan for 2025. You will be highly organised with strong prioritisation skills and the capability to independently manage multiple priorities simultaneously in a fastmoving environment.
- Cultural Fit: We build inclusion into everything we do. To integrate into our culture youll have a passion for travel curiosity about the solo travel experience and a commitment to fostering a positive inclusive workplace culture.
We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the above requirements to guide applicants to the experiences that we believe will allow you to be successful in the role. If you dont meet them all please consider applying if you think you can still perform the role as described.
WHAT WE OFFER
- Competitive salary & benefits
- Enhanced annual leave plus 3 Wellbeing Days per year
- Paid family leave (maternity paternity surrogacy & adoption)
- Agile working (plus a Working from Abroad Policy!)
- Support for your ongoing growth & development
- Inclusive people policies (sickness menopause compassionate and fertility leave)
- A chance to give back to your local community with 5 paid volunteering days
OUR BEHAVIOURS
- Grow others We fundamentally believe that investing in growing others benefits everyone whether its helping them develop hard or soft skills. We want learning and growing to be part of our DNA to help makes us a better team together.
- Master it We are obsessed with our area of expertise and enjoy developing our skills. We rarely take things at face value; we investigate interrogate and always look for the why and wherever possible we use data to find the best solution.
- Collaborate We are in it together for the tough stuff and the celebrations too. To achieve the best results we need expertise from all areas of the organisation and we wholeheartedly welcome diverse thinking.
- Adapt We work fluidly adapting to new information and the evolving environment while staying committed to our goals. Innovation and experimentation fuel our projects and were never afraid to pivot.
- Deliver Our focus is always on the end result; we value outcomes over activity. We collaborate to deliver work at speed without dropping any of our other behaviours.
We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences. We lay out the above requirements to guide applicants to the experiences that we believe will allow you to be successful in the role. If you dont meet them all please consider applying if you think you can still perform the role as described.
Employment Type
Full Time
