Front Office Supervisor

Join Our Global Family at RIU Hotels & Resorts!

AtRIU Hotels & Resorts weve been shaping unforgettable experiences for over 70 years. With over 100 hotels in 20 countries we are a global leader in hospitality renowned for exceptional service innovation and warm hospitality.Join a company that invests in your growth celebrates diversity and offers limitless opportunities to thrive.

Position: Front Office Supervisor

Department: Reception

About the Role

This is a unique opportunity to joinRIU Hotels & Resortsas aFront Office Supervisor. In this role your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service efficient checkin and checkout procedures and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotels standards.

What Youll Do

• Provide a warm and welcoming atmosphere ensuring that guests receive a high level of personalized service.
• Assist the Front Office Manager in managing the daily operations of the front desk including staffing and task allocation.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Oversee the accurate processing of guest payments ensuring adherence to established procedures.
• Assist with administrative duties such as preparing reports managing guest records and updating relevant documentation.
• Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.

What We Offer:

• A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Competitive compensation package including attractive benefits and incentives
• Pension scheme
• 28 annual leaves per year (Including public holidays)
• Smart uniform
• Free meal while on duty
• Access to Wagestream Financial wellbeing app for discounts and early wage access
• Access to exclusive high street & lifestyle offers
• Gym discount
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts allowing you to explore and experience our exceptional properties worldwide.

Why RIU Hotels & Resorts

• Your Growth is Our Priority:At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.
• A Culture of Belonging:Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.
• Rewarding Your Commitment:Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

AtRIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally we are firmly committed to sustainability and social responsibility. Through ourProudly Committedstrategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.

By joiningRIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.