You will be responsible for the following:
- Work closely with Service Delivery Manager to support service delivery and service operations.
- Serve as a key point of contact for customers reporting issues related to web security performance and availability.
- Respond promptly to customer queries investigate reported issues and provide clear communication on status and resolution timelines.
- Provide ongoing monitoring and oversight of the security and performance of websites and applications.
- Ensure continuous improvement and adaptation of security measures to evolving threats.
- Ensure timely renewal of certificates and manage certificate chains to avoid vulnerabilities related to expired or misconfigured certificates.
- Deploy and manage Web Application and API Protection (WAAP) solutions to prevent threats like SQL injections crosssite scripting (XSS) and other applicationlayer attacks
- Configure and monitor Distributed Denial of Service (DDoS) protection tools to mitigate largescale attack efforts.
- Manage and optimize the use of Content Delivery Networks (CDNs) to ensure fast and reliable content delivery to end users.
- Set up and maintain loadbalancing configurations to ensure website availability and minimize downtime even under heavy traffic.
- Oversee the implementation of website monitoring tools that track uptime page load times and other key performance indicators (KPIs).
- Performs other duties as required
Requirements
Required Qualifications:
- Knowledge of NATO Security Directives.
- Indepth knowledge of web application security concepts including common vulnerabilities (SQL injection CrossSite Scripting etc.) and their mitigations.
- Knowledge of cloud security models and tools (AWS Azure Google Cloud) and the ability to integrate Cloudflare or similar solutions to protect cloudbased applications.
- Proven experience with security technologies such as WAFs DDoS protection tools threat intelligence platforms and API security.
- Proven experience with DNS management and troubleshooting.
- Understanding of web performance optimization CDN
- configurations and strategies for ensuring the efficient delivery of content globally.
- Excellent communication abilities both written and verbal with the
- ability to clearly and successfully articulate complex issues to a variety of audiences and teams.
- Proven experience working with governance bodies to ensure compliance with security regulations and standards.
- Experience with managing and deploying SSL/TLS certificates and understanding of PKI management.
- Experience with website monitoring and alerting.
Required Qualifications: General background in administration of Communications and Information Systems (CIS) including pertinent training and practical experience. Prior experience and a good knowledge of working with bespoke applications, Community-of-Interest (CoI) services within an engineering environment. Current knowledge of advances in IS technologies and Service Management. Experience in System Administration of both Windows and Linux Server Operating Systems. Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS); - Experience with MS SQL DB, other database packages, database queries and scripting. Experience in and a good working knowledge of Relational Databases management including backups, archiving and replication. Desirable Qualifications: Experience administering Functional Area Services such as JCHAT, JOCWATCH, ICC, JTS/FAST, LOGFAS, NCOP, TOPFAS, CORE