Banking Support Specialist
Banking Support Specialist
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Job Description
Location: Porto Portugal
Application Deadline: January 24 2025
Work Model: Onsite/Hybrid
About the Role
Join a dynamic and supportive team as a Customer Service Specialist for a leading project in the banking sector. In this role youll be the first point of contact for customers addressing inquiries and providing expert guidance on banking services. Youll have the opportunity to combine customer service excellence with a proactive salesoriented approach to enhance the client experience.
What We Offer
Compensation and Benefits
- Monthly Base Salary: 1100 EUR (14 months). 15 400 EUR annually
- Performance Bonus: Up to 200 EUR monthly (for 12 months).
- Meal Allowance (net): 7.63 EUR per working day (totaling 2014.32 EUR annually).
- Relocation Support (for candidates moving from outside Portugal):
- Accommodation in a shared apartment for up to 12 months with utilities included for only 280 EUR/month (deducted from payslip).
- Airfare reimbursement (economy class) up to 400 EUR after six months of employment.
Work Schedule
- Standard Schedule: Monday to Friday 8:00 AM to 5:00 PM (including bank holidays).
- Future Flexibility: Potential shift schedule from 8:00 AM to 8:00 PM.
- Enjoy two days off every week (Saturday and Sunday).
Key Responsibilities
- Provide inbound customer support for questions related to:
- Phone banking ID setup.
- TPIN and Postbank app configuration.
- Act as the first point of contact for general service retail inquiries.
- Present the companys product range in a salesoriented and engaging manner.
- Support central marketing campaigns to enhance customer engagement.
Ideal Candidate
- Language Proficiency:
- German at C2 level (native/nearnative).
- English at B2 level (fluent).
- Excellent communication and problemsolving skills.
- Ability to maintain confidentiality and professionalism in all interactions.
- Salesoriented mindset with a passion for delivering exceptional service.
- Previous customer service experience is a plus but not mandatory.
Why Join Us
- Work for a highprofile banking client (confidential).
- Competitive salary and performance bonuses.
- Comprehensive relocation package to help you settle in Porto.
- Opportunity to grow your career in a supportive and professional environment.
Ready to Apply
If you are passionate about customer service fluent in German and English and eager to thrive in a fastpaced environment wed love to hear from you!
Apply now and secure your spot to join the team in January 2025. Lets shape exceptional customer experiences together!
Employment Type
Full Time
