Housekeeping Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Consistently offer professional engaging and proactive guest service while supporting fellow Colleagues.
- Supervise and coach team members performance toward achieving exceptional guest service.
- Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
- Ensure cleanliness of guest corridors rooms and other specific areas of the hotel as assigned.
- Proactively identify potential daytoday operational concerns determine appropriate solutions and followup to ensure high service levels are maintained.
- Demonstrate Accor core values in all interactions.
- Ensure employees receive the required training and support to effectively perform their roles.
- Manage all aspects of Room Attendants performance including the completion of annual performance reviews.
- Assist in the preparation of preventive housekeeping maintenance reports and analyses.
- Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
- Follow and ensure compliance with all corporate hotel and departmental policies and procedures.
- Participate in hotel committees.
- Strict adherence to all Health & Safety training guidelines and work practices previous that are established by Accor local government international bodies.
- Perform any other duties tasks and assignments within your department as required.
Qualifications :
- Hospitality degree
- At least 2 years housekeeping experience in a luxury hotel environment required
- At least 1 year supervisory experience is preferred; basic training skills are required
- Excellent communication and organizational skills
- Ability to work well under pressure
- Experience with Property Manager and Microsoft office suite of programmes is an asset
- Demonstrated strong attention to detail and the ability to meet exacting standards
- Proven ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
