EN - Reservations Manager
EN - Reservations Manager
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Job Description
We are currently looking for a Reservations Manager to join our office team at Mama Shelter London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Director of Revenue Management.
The Reservations Manager will be an upbeat and inspirational leader and will ensure consistent flawless communication between our guests and internal teams. The Reservations Manager will be able to follow clear stepbystep processes and confidently use our systems (Opera TARS iDeas etc.) ensuring guest details and specific information is always recorded in a clear and easy to understand way for our teams.
The Reservations Manager will support the Sales team by handling the groups after being contracted you must be organised and will be required to know Delphi.
The Reservations Manager will be able to provide all necessary information to any department regarding upcoming booking you will work closely with the Front Office Manager and the Sales.
Qualifications :
Your experience and skills include:
* Having full responsibility for the reservation department and being the main point of contact in resolving any issues that may arise
* Lead train and ensure that the reservations team are providing a great customer service to all customers and clients.
* Be competent and confident and able to train in the use of all the systems currently used.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
