Housekeeping Attendant

Roles and responsibilities

Clean and upkeep guest rooms, corridors, linen rooms, and cupboards to established standards and procedures
Refill guest supplies and restock housekeeping trolleys as needed
Maintain a daily room checklist for thoroughness and efficiency
Maintain clear and effective communication with housekeeping supervisors and colleagues to ensure efficient operations and high levels of guest satisfaction
1. Room Cleaning and Maintenance
Cleaning Guest Rooms: Responsible for cleaning guest rooms according to the hotel’s standards, including making beds, changing bed linens, dusting, vacuuming, and sanitizing all surfaces.
Bathroom Cleaning: Ensure that bathrooms are thoroughly cleaned, disinfected, and stocked with necessary toiletries (e.g., soap, towels, toilet paper).
Restocking Supplies: Replenish guest supplies such as toiletries, towels, bed linens, and amenities.
Checking Room Equipment: Ensure that all equipment in the room (e.g., lights, TV, air-conditioning) is in working order and report any maintenance issues to the supervisor.
2. Public Area Cleaning
Cleaning Public Spaces: Clean and maintain public areas such as corridors, lobbies, elevators, staircases, restrooms, and other communal spaces.
Floor Care: Sweep, mop, vacuum, or polish floors in public spaces to maintain a clean and polished appearance.
Trash Removal: Empty trash bins and replace liners in public areas, guest rooms, and other spaces.
3. Laundry and Linen Management
Laundry Collection and Sorting: Collect and sort dirty laundry, towels, bed linens, and other fabrics from guest rooms and public areas for washing.
Laundry Distribution: Ensure clean linens, towels, and uniforms are properly folded and distributed back to guest rooms or other hotel departments.
4. Guest Service and Interaction
Responding to Requests: Assist guests with any housekeeping requests or additional needs, such as extra towels or amenities.
Customer Service: Provide excellent service to guests by maintaining a friendly and professional demeanor when interacting with them.
Privacy and Security: Respect guests' privacy and adhere to hotel policies related to access to guest rooms and confidentiality.

Desired candidate profile

• Attention to Detail: The ability to notice small details such as stains, dirt, or broken items that require attention.
• Time Management: Ability to efficiently manage time to clean rooms and public areas within the allocated time frame, especially during busy periods.
• Physical Stamina: The role requires standing for long periods, bending, lifting, and performing physically demanding tasks.
• Organization: Must be able to organize tasks effectively, keeping rooms and housekeeping carts tidy and ensuring all necessary cleaning supplies are available.
• Customer Service: Friendly, approachable, and attentive demeanor when interacting with guests. A professional attitude toward service is essential.
• Basic Cleaning Knowledge: Knowledge of cleaning techniques and the proper use of cleaning chemicals and tools.
• Health and Safety Awareness: Understanding of safety standards and hygiene protocols to ensure a safe, clean, and hygienic environment for both guests and staff.
• Communication Skills: Ability to communicate effectively with supervisors, team members, and guests to ensure smooth operations.
• Problem-Solving: Ability to handle unexpected issues, such as guest complaints or urgent cleaning requests, in a calm and professional manner.