Network Support Specialist - Onsite
Network Support Specialist - Onsite
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
25000 - 25000
1 Vacancy
Job Description
- Monitor network systems and respond to alarms or issues as they arise.
- Provide firstlevel support for customerreported issues related to voice and data services.
- Escalate complex issues to Tier 2 support when necessary.
- Log and track incidents ensuring accurate documentation and timely resolution.
- Communicate clearly and effectively with customers to gather necessary information and provide status updates.
- Participate in training sessions to improve knowledge and skills
Requirements
- Basic understanding of networking concepts including TCP/IP DNS DHCP and VoIP.
- Strong oral and written communication skills with the ability to interact with customers professionally.
- Good organizational skills and the ability to manage multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and processes.
- Ability to follow established procedures and work as part of a team.
- Proficiency in using network monitoring tools and ticketing systems (preferred not required).
- Associates degree in computer science information technology or a related field or equivalent experience.
- Certifications (preferred not required): CompTIA Network CCENT or equivalent
Benefits
- Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and one dependent coverage after 30 days.
- PerformanceBased Salary Increase: Enjoy a raise after regularization
- Annual Salary Adjustments: We recognize longterm commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VoIP. Strong oral and written communication skills, with the ability to interact with customers professionally. Good organizational skills and the ability to manage multiple tasks simultaneously. Willingness to learn and adapt to new technologies and processes. Ability to follow established procedures and work as part of a team. Proficiency in using network monitoring tools and ticketing systems (preferred, not required).
Education
Associate's degree in computer science, information technology, or a related field, or equivalent experience. Certifications (preferred, not required): CompTIA Network+, CCENT, or equivalent.
Employment Type
Full Time
