Hotel Reservationist
Hotel Reservationist
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
Main responsibilities:
- Daily reservations checks from all platforms (Accor Booking.com Expedia FITs etc.)
- Daily reservations checks Ensure all backups comments payments are set accordingly
- Daily ckeck of OTAs commissions
- Weekly submission of commissions on Fastcom
- Update of various trackers on a daily basis (such sus No show Cxl etc)
- Manage reservations and booking enquiries via telephone email and face to face
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Arrange and deliver hotel show around in a professional and knowledgeable manner
- To support with group bookings through the whole process and liaise with other departments where required
- To be the first point of call for all client enquiries regarding accommodation and meeting and events
- To provide outstanding administrative skills to coordinate events which will include corporate bookings private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Maintain the accuracy of the inhouse reservations system
- Reply to all booking enquires that are received via telephone email venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
- You might be required to work at reception at times
- Working hours include weekends and public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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