Sofitel Club Attendant
Sofitel Club Attendant
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Job Description
An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.
To be successful in this sought after position you will have excellent attention to detail effective communication skills proven experience within a quality establishment and above all else pride yourself on your ability to exceed the guest expectations.
YOUR KEY RESPONSIBILITIES WILL BE:
Maintaining a thorough knowledge of all hotel facilities and promotions
Attending to guests requests quickly and efficiently constantly striving to provide total customer satisfaction
Preparing and serving food & beverages
Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
Maintaining food & beverage stock and inventory control based on current and future occupancy
Completing check in and check out procedures and adhering to hotel standards
Updating guest profiles maintaining guest accounts and relevant information during their visit ensuring charges are posted to the correct account
Communicating with a diverse range of people in a professional manner
Qualifications :
YOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE:
Have a minimum 12 months experience in a luxury hotel environment
Be highly organised and able to effectively manage priorities
Strong focus on guest and team relations. Initiate contact and establish rapport easily
Project a professional image at all times through personal presentation/interpersonal skills
Handle tasks carefully and correctly be thorough and exact in details with a sense of urgency
Display high energy levels and demonstrate versatility in responding to guest requests and situations
Remain calm and effective in high volume work situations
Be good team player; contribute to and assist coworkers without being asked
Flexibility to work a rotating roster including early mornings evenings weekends and public holidays
Previous reception/attendant experience preferred
Valid RSA and knowledge of Opera is an advantage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
