ITSM Project Manager
ITSM Project Manager
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Job Description
ITSM Project Manager
12 Months
Austin Texas REMOTE
Need Candidate Local to TX only
USC GC
Years
Experience
Needed
Skills/Experience
8
Experience with ITSM and ITIL governance processes.
8
Ability to think and act both strategically and tactically and know
when to apply each type of action.
8
Very strong communication skills: oral written presentation and
facilitation.
8
Technical understanding with ability to translate into business
concepts.
8
IT Service Management knowledge beyond theory. He/she has
held roles which implement IT best practices.
8
Credibility and trust; ideally has earned the respect of IT
managers and other business managers at all levels.
8
The ability to bring together and work with a team of people with
varied backgrounds business analysts technical experts
process owners to articulate and remedy service level issues.
8
A good understanding of IT Outsourcing and Managed Services.
8
Statistical numerical and analytical principles and processes.
8
Innovative thinking with service quality and its improvement
within limits of costs and business direction.
8
Adhere to Project Management best practices
8
Experience with ITSM service tools ServiceNow and Remedy.
5
Proficient in the use of Remedy On Demand
4
IT Service Management certification ITIL V3 or V4
4
PMP Certification
4
Business Process Engineering
4
Technical Writing/Formal documentation skills
4
Experience with ServiceNow in use with supporting external
business partners. Experience with Cloud service provider AWS.
3
Training experience
1
Experience with ServiceNow security operations. Experience with DevOps tools (Jira Gitlab etc.)
Employment Type
Full Time
