Malayalam Quality Analyst
Requirements
Malayalam speaking candidates only can apply
6 days working Onsite position
Salary offered upto 3033k inhand 36k ctc
Mandatory requirements
Should have Proven experience as a quality analyst for BPO
preffered sales experience
Should know about 7Q tools Quality audit call calibration
Requirements:1. Bachelor's degree in any field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to multitask and prioritize tasks effectively. 5. Experience in customer service or a related field is preferred but not required. Key Responsibilities: 1. Responding promptly to customer inquiries with professionalism and empathy. 2. Resolving customer complaints and issues efficiently while maintaining a positive customer experience. 3. Providing accurate information about products, services, and policies to customers. 4. Processing orders, returns, and exchanges according to company policies and procedures. 5. Collaborating with other teams to escalate and resolve complex customer issues. 6. Documenting customer interactions and feedback to improve service quality.