Develop and execute strategic plans to strengthen the RM channel
aligning with overall objectives.
Manage budget and allocate budget appropriately among RM channel.
Responsible for filling RM channel manpower gap in GB branches
(coordination with Zonal Head & HO).
Locate areas of improvement and propose corrective actions that meet
challenges and leverage growth opportunities.
Analyse market trends competitor activities and customer feedback to
identify opportunities for improvement and growth.
Managing customer centric operations & ensuring customer satisfaction
by achieving delivery & service quality norms.
Evaluate the growth strategy based on competitor analysis and feedback
from different channels/customers.
Recommend process changes in order to improve service efficiency and
quality across the branch network.
Enable RM channel to drive growth targets by providing necessary
support.
Ensuring RM channel profitability as per business plan.