Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Coordinate production of printed materials or printrelated services for the companys clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.
Responsibilities:
- Assess plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
- Provide and/or develop unique solutions to client concerns process improvement invoice reconciliation proof of deliveries etc.
- Build and maintain client relationships
- Ability to consult with clients & production to execute plans
- Establish own priorities in order to meet the demands of the business
- Often manages high profile / larger volume and/or complex accounts
- May mentor juniorlevel staff by providing a quality review sharing knowledge and demonstrating expertise
- Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
- May provide presales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
- May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
- May be required to work with sales and clients on their Kitting Warehousing and Distribution needs as required.
- Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.
- May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the clients products.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
- May possess additional education certification at this level.
- Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
- Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
- May provide oversight of work conducted by juniorlevel staff and/or review/audit work for accuracy.
- Requires excellent knowledge of the functional area(s) related to the job.
- Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
- Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
- Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
- Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
- Must be able to work weekends and holidays as needed.
- HS diploma or GED with 5 years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
