CAPS Client Contact Solution Project Manager
CAPS Client Contact Solution Project Manager
Posted on :
10-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-12-2024
Job Description
The CAPS Client Contact Solution Project Manager will report to the Assistant Deputy Commissioner for Families and Eligibility. Under limited supervision this position is responsible for project management activities that will transition the current IVR (integrated voice response) system and client contact solution to a future state solution. This project has technical policy and process requirements that may impact multiple programs workstreams and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders coordinate resources communicate progress and must meet and account for project milestones. The position duration is from start date through implementation and hypercare (anticipated through September 2025).
This position is remote based but the candidate must reside in the MetroAtlanta area.
Job Responsibilities:
Selects and uses project management methodologies backed by modern software approaches such as SAFe SCRUM and Agile.
Manages overall coordination of project from planning through implementation.
Sets and manages project plans priorities timelines milestones and deliverable schedules.
Regularly monitor project progress against the plan identifying potential risks and roadblocks and developing mitigation strategies.
Proactively manage changes to project scope and requirements.
Collaborate with DECAL IT Vendor project team members and subject matter experts to implement solutions according to agreedupon milestones and deliverables.
Leads project planning sessions with multiple stakeholders vendors and subject matter experts.
Coordinates the activities of multifunctional collaborative teams as well as task dependencies and schedule.
Oversee stakeholder communication of progress blockers next steps.
Assist with test plan and issue management process development.
Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies.
Provide timely updates to stakeholders on project status through reports/presentations.
Develop and lead the project team to the delivery of successful project outcomes.
Coordinates staff and other resources as needed.
Facilitates discussion and consensus among various project stakeholders.
Manages vendor relationship and deliverables
Agency Required Qualifications
Bachelors degree in a related field from an accredited college or university AND Five years of recent relevant project management experience.
Agency Preferred Qualifications:
Agency Required Qualifications: Bachelors degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following:
Relevant certification such as Project Management Institutes Project Management Professional (PMP) certification or other
Strong understanding of software development methodologies (Agile Waterfall etc.)
Experience with project management tools (Jira Asana etc.)
Experience measuring staff effort related to user stories and tasks surrounding testing development and any other part of a typical technical strategy or implementation project
Experience working with data systems and acting as a liaison between business users and technical staff.
Experience project managing client contact solution projects
Knowledge and experience with Salesforce
knowledge and experience of integration methodologies and best practices
Understanding and use of document management and version control.
Experience gathering and presenting information to various levels of stakeholders.
Experience managing projects with multiple project teams.
Technical Competencies:
Intermediate skills in SharePoint and relational databases.
Advanced skills in Excel and other Microsoft Office applications.
Excellent communication skills both oral and written.
Ability to communicate complex information in a clear and concise manner.
Expert organizational skills.
Ability to organize and evaluate data to drive decision making.
Ability to collaborate and work effectively as a team member.
Demonstrated ability to form and maintain collaboration among partners.
Ability to develop trusting relationships and resolve conflict.
Excellent leadership and team management abilities
Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.
Demonstrated ability to take initiative prioritize work manage time and respond effectively to rapidly changing environment.
Demonstrated knowledge and skills in assessing and mitigating risks through risk planning and practice management.
Physical Position Requirements:
The position is homebased with measurable quantitative or qualitative resultsoriented standards of performance that are structured to be performed independently of others and with minimal need for support.
The ability to speak clearly to hear and understand at a normal conversational level and to receive detailed information through verbal communication.
Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
Full range of hand and finger motion for data entry purposes.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
