Operations Clerk III
Operations Clerk III
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
This role supports the PA Renewal Specialist Role by acting as an individual contributor responsible for executing tasks within Pricing Agreement Management to ensure performance goals are met.
Role Responsibilities:
Perform nonroutine tasks related to PA Renewals.
Document tasks into clear process flows.
Assist in the development of training materials.
Collaborate effectively with customers internal teams and branch staff.
Demonstrate urgency and efficiency in completing tasks.
Execute tasks aligned with established performance metrics.
Annual Renewal Management: Quote annual renewal pricing to customers and follow up consistently to confirm the status of their purchase orders similar to resolving payment issues in collections.
Customer Outreach: Proactively make calls and independently follow up with customers regarding their purchase orders.
Territory Oversight: Potentially manage their own renewal territory.
Customer Issue Resolution: Address and resolve customer inquiries or issues promptly and professionally.
Qualifications:
Proven administrative and customer service experience with a focus on followup and issue resolution.
Confidence and independence in making followup calls to customers.
Ability to work effectively in both office and remote settings.
Detailoriented with excellent organizational skills.
Techsavvy with strong proficiency in Microsoft Office tools.
Communication: Exhibit strong verbal and written communication skills maintaining professionalism in all interactions.
SAP Knowledge: SAP experience is a plus but not required. Training will be provided SAP test will be taken after training provided
Experience & Education:
Required: High school diploma.
Preferred: Bachelors degree.
Proven ability in comparable roles.
2 to 5 years of experience in OrdertoCash (OtC) processes.
Employment Type
Full Time
