As the Spa Manager you will be responsible for overseeing all aspects of our spa operations ensuring exceptional guest experiences and driving business growth.
- Develop and implement strategic plans to achieve shortterm and longterm spa goals
- Lead and inspire a team of spa professionals including therapists and receptionists
- Ensure the delivery of worldclass personalized guest experiences aligned with our brand standards
- Manage daily spa operations including scheduling inventory control and financial performance
- Collaborate with the marketing team to develop and execute effective spa promotions and packages
- Drive retail sales through product knowledge and upselling techniques
- Conduct regular performance reviews and provide feedback to enhance team skills and service delivery
- Implement and maintain quality control measures for all spa treatments and services
- Stay updated on industry trends and incorporate innovative practices to keep the spa competitive
- Ensure compliance with local health and safety regulations as well as company policies and procedures
- Analyze financial data and prepare reports to optimize spa performance and profitability
- Foster a positive and collaborative work environment that promotes team growth and satisfaction.
- Ensure Spa staff are trained on a regular basis
Qualifications :
- At least 2 years of experience as a Spa Manager within a successful lifestyle luxury brand.
- Knowledge of spa products treatments and wellness trends.
- Experience working in a 5 star Spa is advantageous but your passion and skills are what matter most.
- Strong leadership and communication skills with the ability to inspire and manage a diverse team.
- Strong interpersonal and problem solving abilities
- Serviced oriented with an eye for details
- Proficiency in English
- Flexible and able to embrace and respond to change effectively
- Ability to focus attention on guest needs remaining calm and
Remote Work :
No
Employment Type :
Fulltime